Senior Tier 3 Power Platform Support Engineer

null; Saint Paul (MN); On-site; USD 90,000 - 120,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, in Saint Paul, MN, seeks a Tier 3 Technical Support Specialist to manage complex IT tasks across multiple disciplines, focusing on Power Platform applications, platform architecture, and ongoing admin duties.

The role requires strong IT experience, cross-team collaboration, and the ability to operate in a fast-paced environment with 24x7 on-call support. Prior ITIL/ServiceNow experience is advantageous.

Qualifications

• Bachelor's Degree in Information Technology or related field; Master’s degree preferred.
• CompTIA A+ or ITIL certification preferred.
• 7–10 years in information technology, systems administration or related field.
• Minimum of five (5) years in application/infrastructure design, development, testing, or operations.

Responsibilities

• Plan, secure, debug, deploy, and support applications on the Power Platform.
• Understand platform architecture and environment; develop and deploy applications.
• Collaborate with NSD Tier1/2 and other teams on escalated issues.
• Adhere to incident, problem, change, release management, and SOPs; use ServiceNow.
• Develop KBAs and train Tier1/2 as needed.
• Be on-call 24x7x365 for ongoing application support.
• Support onboarding of 8–10K end-users over ~18 months.
• Improve day-to-day operations to keep systems stable, secure, and performant.

Skills

IT experience

Technical problem solving

Effective communications

Cross-team coordination

ServiceNow ITSM (optional)

SQL/ETL

Education

Bachelor's Degree in Information Technology

Master’s Degree preferred

Tools

ServiceNow ITSM

Azure SQL Databases

MS SQL Server

T-SQL

Excel

Job description

ASM Research, An Accenture Federal Services Company, in Saint Paul, MN, seeks a Tier 3 Technical Support Specialist to manage complex IT tasks across multiple disciplines, focusing on Power Platform applications, platform architecture, and ongoing admin duties.

The role requires strong IT experience, cross-team collaboration, and the ability to operate in a fast-paced environment with 24x7 on-call support. Prior ITIL/ServiceNow experience is advantageous.