Remote Power Platform Ops Specialist (Tier 3)

Gridiron IT; United States; Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Life and pet insurance

Disability insurance

Disability & ADD insurance

Life insurance

Pet insurance

Job summary

A leading IT consultancy is seeking a Tier 3 Technical Support Operations Specialist to support a federal program on a 100% remote basis. Responsibilities include planning, securing, and supporting applications built on the Power Platform, providing 24x7 on-call support, and onboarding thousands of end-users. Candidates must possess advanced skills in Microsoft Power Apps and ServiceNow, with a proven track record in technical support and problem-solving. The role offers a salary range of $110,000 to $140,000 annually, along with a comprehensive benefits package.

Qualifications

• Minimum 5 years in application or infrastructure design and operations.
• Advanced skills in Microsoft Power Platform and basic ServiceNow.
• Strong technical problem-solving skills.

Responsibilities

• Plan, secure, debug, deploy, and support Power Platform applications.
• Provide 24x7x365 on-call application support.
• Monitor systems, triage tickets, and analyze trends.

Skills

Technical problem-solving

Communication

Collaboration

Power BI

ServiceNow

Data analysis (Excel, T-SQL, SQL Server)

Technical problem-solving

Effective communication

Tools

Microsoft Power Apps

ServiceNow

Power BI

Azure SQL

Job description

A leading IT consultancy is seeking a Tier 3 Technical Support Operations Specialist to support a federal program on a 100% remote basis. Responsibilities include planning, securing, and supporting applications built on the Power Platform, providing 24x7 on-call support, and onboarding thousands of end-users. Candidates must possess advanced skills in Microsoft Power Apps and ServiceNow, with a proven track record in technical support and problem-solving. The role offers a salary range of $110,000 to $140,000 annually, along with a comprehensive benefits package.