Tier 3 Help Desk / IT PM / TAM

Prestige Staffing; Union (MO); Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Paid time off

Parental leave

Professional development assistance

Referral program

Vision insurance

Job summary

An innovative staffing firm is looking for a skilled Tier 3 Help Desk Specialist to join their team. This remote position requires a proactive problem solver with a knack for troubleshooting and a passion for providing exceptional customer service. You'll manage technical projects, mentor junior technicians, and ensure clients receive the best support experience possible. If you thrive in a dynamic environment and enjoy tackling complex challenges, this role offers the perfect opportunity to showcase your expertise and make a significant impact.

Qualifications

• Experience in troubleshooting non-documented problems is essential.
• Candidates with MSP experience are preferred.

Responsibilities

• Manage technical projects and implementations effectively.
• Mentor junior technicians through complex tickets.

Skills

Troubleshooting

Customer Service

Mentoring

Technical Project Management

Tools

Microsoft Office 365

Microsoft Active Directory

Microsoft Azure

Microsoft SharePoint

Microsoft Exchange

Firewalls

Switches

Routers

Network Cabling

Networking fundamentals

Job description

We are seeking an experienced Tier 3 Help Desk Specialist to help us provide exceptional customer service. As a Tier 3 Help Desk Specialist, your ability to troubleshoot non-documented problems and think outside of the box is of the utmost importance. Candidates that have recent experience working for an MSP are preferred.

This is a remote position, but candidates must be located in the Saint Louis area.

Tier 3 Help Desk Responsibilities

• Managing technical projects and implementations
• Working with and mentoring junior technicians through more complex tickets
• Triaging ticket importance and escalation
• Ensuring that our clients have the best support experience on the planet

Technical Things We'd Prefer You Have Experience With

• Microsoft Office 365
• Microsoft Active Directory
• Microsoft Azure
• Microsoft SharePoint
• Microsoft Exchange
• Firewalls
• Switches
• Routers
• Network Cabling
• Networking fundamentals (DNS, DHCP, VLAN’s, etc)

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule

• 8-hour shift
• Monday to Friday

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Project Management and Information Technology

Industries

• Staffing and Recruiting