Power Apps Technical Support Specialist

Gridiron IT; United States; Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Life and pet insurance

Disability insurance

Disability & ADD insurance

Life insurance

Pet insurance

Job summary

A leading IT consultancy is seeking a Tier 3 Technical Support Operations Specialist to support a federal program on a 100% remote basis. Responsibilities include planning, securing, and supporting applications built on the Power Platform, providing 24x7 on-call support, and onboarding thousands of end-users. Candidates must possess advanced skills in Microsoft Power Apps and ServiceNow, with a proven track record in technical support and problem-solving. The role offers a salary range of $110,000 to $140,000 annually, along with a comprehensive benefits package.

Qualifications

• Minimum 5 years in application or infrastructure design and operations.
• Advanced skills in Microsoft Power Platform and basic ServiceNow.
• Strong technical problem-solving skills.

Responsibilities

• Plan, secure, debug, deploy, and support Power Platform applications.
• Provide 24x7x365 on-call application support.
• Monitor systems, triage tickets, and analyze trends.

Skills

Technical problem-solving

Communication

Collaboration

Power BI

ServiceNow

Data analysis (Excel, T-SQL, SQL Server)

Technical problem-solving

Effective communication

Tools

Microsoft Power Apps

ServiceNow

Power BI

Azure SQL

Job description

Overview

Gridiron IT is seeking a Tier 3 Technical Support Operations Specialist to support a federal program on a 100% remote basis. The role involves planning, securing, debugging, deploying, and ongoing support of applications built on the Power Platform. The specialist will work with the National Service Desk (NSD) Tier 1 & 2 team and other infrastructure engineering and application development teams to address escalated issues, adhere to incident, problem, change, release, outage communication, and service request procedures using ServiceNow, develop Knowledge Base Articles (KBAs), and provide on‑call 24x7x365 application support. Additionally, the specialist will help onboard 8‑10 K end‑users in waves over a roughly 18‑month period and continuously improve day‑to‑day operations of the applications and infrastructure.

Responsibilities

• Plan, secure, debug, deploy, and support Power Platform applications.
• Collaborate with Tier 1 & 2 teams and infrastructure/application teams on escalated issues.
• Adhere to defined incident, problem, change, release, outage communication, and service request procedures; utilize ServiceNow.
• Develop KBAs and train Tier 1 & 2 staff as needed.
• Provide 24x7x365 on‑call application support.
• Support onboarding of 8‑10 K end‑users and ensure system stability, security, and performance.
• Monitor systems, triage tickets, research, resolve per SOP, and analyze trends.
• Report ServiceNow metrics on ticket acknowledgements, resolution times, and aging.

Qualifications

• Minimum 5 years of experience in application or infrastructure design, development, testing, or operations.
• Advanced skills in Microsoft Power Apps, Power Platform Infrastructure, Dataverse, Power BI, and basic ServiceNow.
• Strong technical problem‑solving and implementation skills in application coding, infrastructure, or automation.
• Effective written and verbal communication; coordination across teams.
• Experience with ServiceNow ITSM (preferred), ITIL (preferred), data analysis (Excel, T‑SQL, SQL Server), Azure SQL, and database architecture (ETL).
• Understanding of incident, problem, change, release, outage, and service management processes.

Clearance

Applicants selected will be subject to a security investigation and may need eligibility for classified information access.

Compensation & Benefits

Salary Range: $110,000 – $140,000 per year, based on location, experience, skills, and business needs. Benefits include medical, dental, vision, HSA, FSA, 401(k), disability & ADD insurance, life and pet insurance. Full‑time and part‑time employees working at least 30 hours per week are eligible for benefits.

Equal Opportunity & Diversity

Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Gridiron IT is a Women Owned Small Business headquartered in Washington, D.C. that supports federal agencies.