Senior Tier 3 IT Support Technician — On-Site St. Pete

RCG, Inc.

Saint Petersburg (FL)

Hybrid

USD 60,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Hybrid work schedule

Job summary

RCG, Inc. is seeking a Tier 3 IT Support Technician in St. Petersburg, FL to support a federal government customer. The role is full-time, on-site with potential hybrid work after probation, serving ~225 users and 54 mobile devices with a team of Tier 3 and Tier 2 technicians.

You will lead software testing, deployment, MDM, and advanced service desk activities, ensuring security and compliance in a government environment.

Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field.
Minimum 4 years of hands-on experience with software testing and validation.
Strong background in Tier 3 or senior-level IT support (enterprise or government preferred).
Proficiency in software packaging, deployment, and license management.
Experience with cloud-based enterprise solutions (e.g., Google Workspace).
In-depth knowledge of Windows OS, system imaging, and endpoint management.
Experience supporting and managing organizational mobile devices.
Excellent troubleshooting, documentation, and communication skills.
Ability to manage multiple priorities while following established procedures.
Strong verbal and written communication skills in English.
Ability to work independently and maintain confidentiality and security protocols.

Responsibilities

Provide advanced IT support and resolve escalated technical issues.
Troubleshoot complex hardware and software issues; conduct root cause analysis.
Perform system imaging, endpoint patching, and mobile device troubleshooting.
Develop and maintain SOPs; lead small-scale technical projects.
Support Windows workstation environments and act as a technical escalation point.