RCI-NYL-5417 Desktop Support Technician – Onsite | Tampa, FL

Rangam; Tampa (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Job summary

Rangam is seeking a Desktop Support Technician in Tampa, FL. The role involves providing high-touch technical support in a Windows environment, specifically troubleshooting and solving complex issues while ensuring exceptional customer service. Candidates should have 2+ years in desktop support and be capable of working full-time onsite.

Qualifications

• Experience troubleshooting and supporting Windows environments.
• Strong hands-on experience with PC hardware and installations.
• Proficient in resolving BSOD and connectivity issues.

Responsibilities

• Provide 2nd/3rd level technical support for Windows environments.
• Troubleshoot complex desktop, network, and hardware issues.
• Deliver outstanding customer service.

Skills

Troubleshooting

Customer Service

Communication

Documentation

Problem Solving

Education

2+ years in desktop/helpdesk support

Tools

ServiceNow

Job description

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This range is provided by Rangam. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $24.00/hr

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Schedule: Mon–Fri, 8:00 AM – 5:00 PM EST

Location: Tampa, FL 33607 (100% onsite)

Duration: 06/30/2025 – 01/31/2026

Training: Onsite training for approx. 60 days (includes shadowing, modules)

Summary:

Seeking a high-touch, customer-focused Desktop Support Technician to provide 2nd/3rd level technical support for Windows environments. Candidate must be skilled in troubleshooting complex desktop, network, and hardware issues, and deliver outstanding customer service. Strong problem-solving, communication, and documentation skills are essential.

Requirements:

• 2+ years in desktop/helpdesk support (Windows, MS Office)
• Strong hands-on experience with PC hardware, break/fix, installations, and upgrades
• Proficiency in troubleshooting BSOD, registry, and network connectivity issues
• Experience with backups, recovery, and software installation
• Knowledge of ServiceNow and security best practices
• Excellent communication, patience, and customer service skills
• Must be able to work onsite full-time (no remote or hybrid)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Analyst, Information Technology, and Consulting

• Industries

  IT Services and IT Consulting, Insurance, and Claims Adjusting, Actuarial Services

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Inferred from the description for this job

Medical insurance

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