Tier 2 IT Support Technician – Desk & Remote Support (Govt)

Peraton; Washington (District of Columbia); Hybrid; USD 66,000 - 106,000; Full time

Job summary

Peraton is seeking a Tier 2 IT Support Technician to provide onsite and remote support for a federal government client in a secure classified environment. You will troubleshoot hardware, software, and desktop issues, deploying imaging and configuration, and maintaining accurate asset inventories.

You will support accounts, manage printers and peripherals, and coordinate workstation relocations, while adhering to federal security policies. A TS/SCI or equivalent clearance is highly preferred.

Qualifications

• Experience supporting Windows desktops and Office products.
• Imaging and deployment of desktops.
• Active Directory admin and group policy familiarity.
• Experience in classified or regulated environments preferred.

Responsibilities

• Provide Tier 2 deskside and remote support for end users in classified and unclassified environments.
• Troubleshoot, diagnose, and resolve hardware, software, OS, and peripheral issues.
• Perform installation, configuration, imaging, deployment, and maintenance of desktop and laptop systems.
• Support account maintenance activities including password resets, account unlocks, permissions, and group membership changes.
• Configure, troubleshoot, and maintain printers and other endpoint peripherals.
• Coordinate and execute user workstation relocations and office moves.
• Maintain accurate inventory records for classified and non-classified IT assets.
• Manage lifecycle tracking of IT equipment including procurement recommendations, replacement planning, and EOL disposition.
• Test and evaluate desktop hardware and peripherals to support standardization.
• Ensure compliance with federal security policies and procedures.
• Document issues and resolutions in ticketing systems.
• Escalate complex issues to Tier 3 engineering teams.

Skills

Windows support

Office suite

Imaging & deployment

Active Directory & GPO

Printers & peripherals

IT asset lifecycle

Written & verbal comms

Attention to detail

Independent & team

TS/SCI clearance

Education

HS diploma

Bachelor's degree (preferred)

Tools

ServiceNow

Remedy

Endpoint management tools

Job description

Peraton is seeking a Tier 2 IT Support Technician to provide onsite and remote support for a federal government client in a secure classified environment. You will troubleshoot hardware, software, and desktop issues, deploying imaging and configuration, and maintaining accurate asset inventories.

You will support accounts, manage printers and peripherals, and coordinate workstation relocations, while adhering to federal security policies. A TS/SCI or equivalent clearance is highly preferred.