Senior Tier 3 IT Support Technician — On-Site

Reston Consulting Group; Town of Florida (NY); On-site; USD 39,743 - 43,050; Full time

Job summary

Reston Consulting Group is looking for a Tier 3 IT Support Technician to join their team in St. Petersburg, FL. This full-time position involves advanced IT support, software testing, and mobile device management, catering to a diverse clientele. Candidates should possess a Bachelor’s degree and have at least 4 years of experience in IT support, particularly in a federal or government setting.

The role may allow for a hybrid work schedule after a successful probationary period. Applicants should be self-starters with strong communication skills, capable of managing multiple priorities in a fast-paced environment.

Qualifications

• Minimum 4 years of hands-on experience with software testing and validation.
• Proficiency in software packaging, deployment, and license management.
• Experience with cloud-based enterprise solutions.

Responsibilities

• Design and maintain a centralized software repository.
• Provide advanced IT support and resolve escalated technical issues.
• Serve as the primary mobile device manager for approximately 54 devices.

Skills

Software testing and validation

Advanced IT support

Troubleshooting skills

Communication skills

Mobile device management

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

Google Workspace

Windows OS

Job description

Reston Consulting Group is looking for a Tier 3 IT Support Technician to join their team in St. Petersburg, FL. This full-time position involves advanced IT support, software testing, and mobile device management, catering to a diverse clientele. Candidates should possess a Bachelor’s degree and have at least 4 years of experience in IT support, particularly in a federal or government setting.

The role may allow for a hybrid work schedule after a successful probationary period. Applicants should be self-starters with strong communication skills, capable of managing multiple priorities in a fast-paced environment.