Remote Tier 2 Support Engineer – Healthcare Tech

Axuall; Northern (KY); Hybrid; USD 80,000 - 92,000; Full time

Benefits offered by this job

401(k) with Employer Match

Wellness Stipend

Professional Development Reimbursement

Work From Home Stipend

Remote Work Flexibility

Flexible PTO

Paid parental leave

Job summary

Axuall is seeking a Tier 2 support professional to triage, escalate and resolve technical requests from clients in a remote-first role across the United States. You will work within a matrixed environment and collaborate with engineering, product management and support teams.

The ideal candidate has 3–5 years of experience troubleshooting tier 1 and 2 issues, strong Python and API tooling skills, and exposure to healthcare provider data workflows.

Qualifications

• 3–5 years experience troubleshooting tier 1 and 2 issues.
• Experience partnering with Engineering on escalated issues.

Responsibilities

• Apply technical knowledge to triage, escalate and resolve client and internal requests.
• Respond quickly, assess root cause, and propose workarounds.
• Readily available for live coverage (8AM–8PM EST).
• Collaborate with product management, engineering and support teams.
• Coordinate internal requests and follow-ups.
• Improve triage and escalation workflows.
• Develop tooling to visibility underlying issues.
• Apply software testing practices to issue resolution.
• Contribute ideas to team growth and collaboration.

Skills

Python

PostgreSQL

API tools

Sentry

Grafana

Healthcare exposure

Tools

Insomnia

Postman

Job description

Axuall is seeking a Tier 2 support professional to triage, escalate and resolve technical requests from clients in a remote-first role across the United States. You will work within a matrixed environment and collaborate with engineering, product management and support teams.

The ideal candidate has 3–5 years of experience troubleshooting tier 1 and 2 issues, strong Python and API tooling skills, and exposure to healthcare provider data workflows.