Senior Tier 1 Help Center Agent — Remote

Ampcus, Inc; Richmond (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

Ampcus, Inc is seeking a Tier 1 Help Center Agent (Senior Coordinator) to assist client associates through phone, email, and chat. The ideal candidate should demonstrate exceptional customer service and problem-solving skills while managing inquiries. Responsibilities include resolving requests, maintaining confidentiality, and supporting HR partners.

This position requires the ability to adapt in a dynamic environment and manage time effectively while working remotely. Candidates must have strong attendance and a reliable internet connection.

Qualifications

• Ability to work remotely in a quiet environment with a high-speed, reliable internet connection.
• Ability to be flexible and adapt in a fast-paced call center atmosphere.
• Strong time management, problem-solving skills, previous customer service experience, and great attendance.

Responsibilities

• Handle and resolve inbound inquiries via phone, email, and chat.
• Conduct exit interviews.
• Create on-demand checks.
• Display good judgment and maintain confidentiality.
• Meet all key performance indicators (KPIs).
• Open and maintain cases in Salesforce case management.
• Assist client HR partners to resolve errors.
• Share solutions to resolve inquiries.
• Determine requests for supervisor handling.
• Navigate help center resources for required information.
• Demonstrate customer service skills and attention to detail.
• Maintain integrity related to personal information.

Skills

Customer service experience

Problem-solving skills

Time management

Flexibility

Job description

Ampcus, Inc is seeking a Tier 1 Help Center Agent (Senior Coordinator) to assist client associates through phone, email, and chat. The ideal candidate should demonstrate exceptional customer service and problem-solving skills while managing inquiries. Responsibilities include resolving requests, maintaining confidentiality, and supporting HR partners.

This position requires the ability to adapt in a dynamic environment and manage time effectively while working remotely. Candidates must have strong attendance and a reliable internet connection.