Remote Tier 1 Tech Support Specialist

Aureon

Elk Grove (CA)

Hybrid

USD 42,000 - 56,000

Full time

5 days ago

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Benefits offered by this job

100% remote working employment model

Shift differential pay for evenings &'

Comprehensive training on hardware and

Job summary

Aureon is seeking a dedicated Technical Support Representative to deliver inbound telephone support, email and chat assistance, and thorough issue documentation. The role emphasizes customer satisfaction, accurate ticketing, and ongoing skill development in a hybrid work environment.

Candidates should have high school or equivalent education and 1–2 years’ experience troubleshooting hardware or software. Knowledge of account management and international customer interactions is a plus.

Qualifications

Excellent interpersonal and communication abilities.
Strong written and oral communication skills.
Proficient with internet and basic computer concepts.
1-2 years in troubleshooting hardware and/or software.
Experience in a customer support center and with mobile communications.

Responsibilities

Provide inbound telephone support with professional, caring service; log resolutions in ticketing system.
Handle email and chat support; promptly address customer questions and document outcomes.
Continuously improve customer service skills; participate in training sessions.