Remote Tier 1 Support Agent — Part‑Time Contractor

MaziCTools; United States; Remote; USD 27,552 - 41,328; Part time

Job summary

MaziCTools is seeking a part-time Tier 1 Customer Support Agent to provide remote assistance to clients in their leadership development programs. Candidates must possess strong communication skills and be able to troubleshoot technical issues efficiently.

This role involves supporting clients via email, chat, and phone, with specific coverage needs during evenings. Ideal candidates will have experience in technology and excellence in customer service.

Qualifications

• 1-3 years of experience in SaaS or tech support.
• Professionalism in communications with executives.
• Fluent in Spanish, French, or Japanese is a plus.

Responsibilities

• Support clients with tech, logistics, and administrative needs.
• Identify and troubleshoot technical issues promptly.
• Monitor live video conferencing events for assistance.

Skills

Technical support

Communication skills

Task management

Fluency in Spanish

Fluency in French

Fluency in Japanese

Tools

Salesforce

Wordpress

Help desk software

Job description

MaziCTools is seeking a part-time Tier 1 Customer Support Agent to provide remote assistance to clients in their leadership development programs. Candidates must possess strong communication skills and be able to troubleshoot technical issues efficiently.

This role involves supporting clients via email, chat, and phone, with specific coverage needs during evenings. Ideal candidates will have experience in technology and excellence in customer service.