Remote Senior HR Help Center Agent (Tier 1)

Ampcus Inc; Richmond (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

Ampcus Inc. is seeking a highly motivated Tier 1 Help Center Agent (Senior Coordinator) based in Richmond, VA. This role involves handling incoming requests from Client associates through multiple channels, ensuring a positive experience. Ideal candidates should have previous customer service experience and strong problem-solving skills.

The position is a 7-month assignment with the potential for extension, requiring flexibility and excellent communication abilities.

Qualifications

• Ability to work remotely in a quiet environment with a high-speed, reliable internet connection.
• Ability to be flexible and adapt in a fast-paced call center atmosphere.
• Strong time management and problem-solving skills, with previous customer service experience.

Responsibilities

• Handle and resolve inbound inquiries via phone, email, and chat.
• Conduct exit interviews and create on-demand checks.
• Maintain cases in the Salesforce case management system.

Skills

Customer service experience

Problem-solving skills

Time management

Flexibility

Communication skills

Job description

Ampcus Inc. is seeking a highly motivated Tier 1 Help Center Agent (Senior Coordinator) based in Richmond, VA. This role involves handling incoming requests from Client associates through multiple channels, ensuring a positive experience. Ideal candidates should have previous customer service experience and strong problem-solving skills.

The position is a 7-month assignment with the potential for extension, requiring flexibility and excellent communication abilities.