Senior Ticket Operations Lead

Hometown Soccer Holdings; New Jersey; On-site; USD 63,000 - 77,000; Full time

Job summary

Hometown Soccer Holdings is seeking a Manager, Ticket Operations to oversee day-to-day ticketing for MLS NEXT Pro clubs. You will ensure accurate ticket fulfillment, inventory control, and financial reconciliation across all events, with emphasis on reliability and speed.

The role requires at least 3 years in ticket operations, proficiency with ticketing platforms and MS Office, and willingness to work evenings, weekends, and event days.

Qualifications

• Minimum of 3 years of ticket operations experience or related experience preferred.
• Proficient with ticketing platforms and MS Office.
• High attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Strong communication skills and cross-functional collaboration.
• Availability to work evenings, weekends, and event days.

Responsibilities

• Process all ticket orders, including season tickets, group sales, premium, and special events.
• Build and maintain events, price codes, ticket plans, promotions, and offers.
• Assist with event setup, troubleshooting, and maintenance across all ticketed events.
• Maintain accurate control of ticket inventory, holds, and allocations.
• Balance and reconcile daily ticket revenue, deposits, and reports.
• Assist with payment plans, invoicing, and account maintenance.
• Generate and maintain daily, weekly, monthly, and post-event financial and sales reports.
• Produce and distribute required internal and league-mandated reports accurately and on time.
• Support the Manager, Ticket Sales and club leadership with ticket reporting and data pulls.
• Serve as a day-to-day operation liaison with the ticketing platform provider and client support teams.
• Act as a resource for internal departments on ticketing processes and capabilities.
• Assist with will call, box office operations, and customer service on matchdays and events.
• Serve as a point of escalation for ticket-related issues during events.
• Perform other responsibilities as assigned

Skills

Ticket operations

MS Office

Attention to detail

Communication skills

Cross-functional

Evenings/weekends

Tools

Ticketing platforms

Job description

Hometown Soccer Holdings is seeking a Manager, Ticket Operations to oversee day-to-day ticketing for MLS NEXT Pro clubs. You will ensure accurate ticket fulfillment, inventory control, and financial reconciliation across all events, with emphasis on reliability and speed.

The role requires at least 3 years in ticket operations, proficiency with ticketing platforms and MS Office, and willingness to work evenings, weekends, and event days.