Manager, Ticket Ops

Hometown Soccer Holdings; New Jersey; On-site; USD 63,000 - 77,000; Full time

Job summary

Hometown Soccer Holdings is seeking a Manager, Ticket Operations to oversee day-to-day ticketing for MLS NEXT Pro clubs. You will ensure accurate ticket fulfillment, inventory control, and financial reconciliation across all events, with emphasis on reliability and speed.

The role requires at least 3 years in ticket operations, proficiency with ticketing platforms and MS Office, and willingness to work evenings, weekends, and event days.

Qualifications

• Minimum of 3 years of ticket operations experience or related experience preferred.
• Proficient with ticketing platforms and MS Office.
• High attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Strong communication skills and cross-functional collaboration.
• Availability to work evenings, weekends, and event days.

Responsibilities

• Process all ticket orders, including season tickets, group sales, premium, and special events.
• Build and maintain events, price codes, ticket plans, promotions, and offers.
• Assist with event setup, troubleshooting, and maintenance across all ticketed events.
• Maintain accurate control of ticket inventory, holds, and allocations.
• Balance and reconcile daily ticket revenue, deposits, and reports.
• Assist with payment plans, invoicing, and account maintenance.
• Generate and maintain daily, weekly, monthly, and post-event financial and sales reports.
• Produce and distribute required internal and league-mandated reports accurately and on time.
• Support the Manager, Ticket Sales and club leadership with ticket reporting and data pulls.
• Serve as a day-to-day operation liaison with the ticketing platform provider and client support teams.
• Act as a resource for internal departments on ticketing processes and capabilities.
• Assist with will call, box office operations, and customer service on matchdays and events.
• Serve as a point of escalation for ticket-related issues during events.
• Perform other responsibilities as assigned

Skills

Ticket operations

MS Office

Attention to detail

Communication skills

Cross-functional

Evenings/weekends

Tools

Ticketing platforms

Job description

Hometown Soccer Holdings (HSH) is building a portfolio of locally rooted MLS NEXT Pro clubs; each deeply embedded in its community and built to create lasting connections with fans. The Manager, Ticket Operations, plays a critical hands-on role in supporting the day-to-day operations of the club's ticketing business. This position oversees accurate ticket fulfillment, inventory control, financial reconciliation, and system integrity for all ticketed events, with a strong focus on accuracy, responsiveness, and consistency.

This is a great opportunity for a detail-oriented, system-minded ticketing professional to be the operational backbone of a growing club's ticket sales business. The ideal candidate brings hands-on ticket operations experience, a strong command of ticketing platforms and financial reconciliation, comfort working matchdays and live events, and a genuine passion for soccer and sports.

Key Responsibilities

• Process all ticket orders, including season tickets, group sales, premium, and special events
• Build and maintain events, price codes, ticket plans, promotions, and offers
• Assist with event setup, troubleshooting, and maintenance across all ticketed events
• Maintain accurate control of ticket inventory, holds, and allocations
• Balance and reconcile daily ticket revenue, deposits, and reports
• Assist with payment plans, invoicing, and account maintenance
• Generate and maintain daily, weekly, monthly, and post-event financial and sales reports
• Produce and distribute required internal and league-mandated reports accurately and on time
• Support the Manager, Ticket Sales and club leadership with ticket reporting and data pulls
• Serve as a day-to-day operation liaison with the ticketing platform provider and client support teams
• Act as a resource for internal departments on ticketing processes and capabilities
• Assist with will call, box office operations, and customer service on matchdays and events
• Serve as a point of escalation for ticket-related issues during events
• Perform other responsibilities as assigned

You Have These

• Minimum of 3 years of ticket operations experience or related experience preferred
• Proficient with ticketing platforms and MS Office products
• High attention to detail and ability to manage multiple priorities in a fast-paced environment
• Strong communication skills and comfort working cross-functionally
• Ability to work non-traditional hours including evenings, weekends, and event days

Compensation & Total Rewards

• Base Salary Range: $70,000 per year. (Base salary at the time of an offer will be determined based on job-related knowledge, skills, expert experience, and current market conditions.)
• Bonus Eligibility: This position is eligible to participate in a discretionary bonus structure based on individual performance and overall organizational goals.
• Benefits & Perks: As a newly forming organization, our comprehensive total rewards and benefits package is currently being finalized to ensure it meets industry standards. Upon completion, our package is intended to include comprehensive healthcare coverage (medical, dental, vision), a competitive paid time off (PTO) policy, retirement planning support (401k), and inclusive parental leave. Full details of the finalized benefits program will be provided to candidates during the advanced stages of the interview process.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.