Senior Thoracic Surgery Scheduler & Care Coordinator

Partner's Healthcare; Boston (MA); Hybrid; USD 27,000 - 38,000; Full time

Benefits offered by this job

Hybrid work arrangement

On-site at 273 Charles Street

Job summary

Mass General Brigham is seeking a Senior Practice Assistant to support a busy Thoracic Surgery practice. You will coordinate complex patient care, manage schedules, and ensure a smooth patient experience in a fast-paced clinical setting.

The role requires strong surgical scheduling experience, excellent organization, and the ability to work independently while maintaining confidentiality. Epic proficiency is preferred and a hybrid work arrangement may be available.

Qualifications

• Experience in a medical office, specialty practice, or healthcare setting.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Knowledge of insurance authorizations, referrals, and patient registration processes.

Responsibilities

• Coordinate thoracic surgical procedures, pre-operative testing, and post-operative appointments.
• Obtain insurance authorizations, referrals, and required documentation.
• Serve as a key contact for patients and families throughout the surgical journey.
• Manage physician schedules, maintain patient records, and support daily operations.
• Utilize Epic, Patient Gateway, and other EMR systems to coordinate care.
• Support billing, financial, and insurance-related processes.

Skills

Microsoft Office

Customer service

Interpersonal skills

Communication

Education

High school diploma or GED

Secretarial certification/training

Tools

Epic/OpTime

Patient Gateway

Job description

Mass General Brigham is seeking a Senior Practice Assistant to support a busy Thoracic Surgery practice. You will coordinate complex patient care, manage schedules, and ensure a smooth patient experience in a fast-paced clinical setting.

The role requires strong surgical scheduling experience, excellent organization, and the ability to work independently while maintaining confidentiality. Epic proficiency is preferred and a hybrid work arrangement may be available.