Senior Terminal Operations & Contracts Manager

SSA Marine; Long Beach (CA); On-site; USD 135,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability insurance

Paid sick and vacation time

Company holidays

401k plan

Bonuses

Job summary

SSA Marine is seeking a Terminal Manager to oversee contract and customer service for ocean carriers, OEMs, port authorities, processors, and agents. The role requires travel to local and other sites to stay current on operations, layouts, and vessel configurations, while maintaining strong relationships with ILWU, SSA, and carriers.

The position reports to the Regional VP and coordinates with the VP of the Auto Division to ensure safety, training, and compliance with policies.

Qualifications

• High School diploma or equivalent.
• 3–4 years in transportation and maritime industry, including union labor relations.
• Experience managing multiple operations concurrently.
• Valid Driver’s License and valid TWIC Card.
• Highly organized and flexible.
• Detail-oriented with high accuracy; proficient in email, scheduling and Microsoft systems.
• Knowledge of HAZMAT and OSHA regulations.
• Knowledge of PCMSC, PCLCD, PCCCD, and PCWBFM.

Responsibilities

• Maintain stevedore and terminal contracts with ocean carriers.
• Supervise and sign off on all vessel and customer billing for autos/RORO.
• Develop, negotiate, and implement contracts for stevedoring services.
• Develop and maintain relationships with customers, especially autos/RORO.
• Ensure that work meets organizational and customer requirements.
• Monitor operations to ensure staff compliance with policies, safety rules, and regulations.
• Promote safe work activities via safety audits and meetings.
• Involvement in hiring, promotion/demotion, and termination decisions for union staff.
• Establish/maintain contact with stakeholders (POLB, Agents, Port Captains, ILWU).
• Coordinate with customers and mechanics for repairs to equipment/vehicles.
• Investigate accidents and implement corrective actions; maintain safety procedures.
• Host quarterly customer operational review meetings.
• Contribute to Capex reporting, budgeting, and forecasting.
• Analyze financial data to improve profitability.
• Evaluate end-of-year performance and salary adjustments.
• Maintain company values and productive vendor relationships.
• Monitor vessel activity/productivity daily.
• Establish training for new-hire Operations Labor Managers.
• Collaborate with other Terminal Managers on schedules.
• Develop relationships with ILWU union officials.
• Participate in hiring and disciplinary actions for Union members.
• Attend maritime-industry meetings.
• Other duties as assigned.

Skills

Union labor relations

Attention to detail

Organizational skills

Leadership/supervisory

Communication

Tools

Excel proficiency

PCMSC

PCLCD

PCCCD

PCWBFM

TWIC Card

Driver's License

Job description

SSA Marine is seeking a Terminal Manager to oversee contract and customer service for ocean carriers, OEMs, port authorities, processors, and agents. The role requires travel to local and other sites to stay current on operations, layouts, and vessel configurations, while maintaining strong relationships with ILWU, SSA, and carriers.

The position reports to the Regional VP and coordinates with the VP of the Auto Division to ensure safety, training, and compliance with policies.