Senior Tenant Account & Marketing Manager

Hirebridge; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

The Building People, LLC is seeking a Sr. Customer Account Manager to support and manage an integrated tenant-administration program for current and prospective tenants and provide marketing support to place additional tenant organizations in available building space.

You will develop tenant plans, coordinate inquiries across facilities, information technology, and finance, and prepare for tenant meetings while producing materials to advance occupancy opportunities with federal tenants.

Responsibilities

• Establishing and maintaining a customer account plan for each principal tenant.
• Maintaining tenant organizational information and points of contact.
• Identifying each tenant’s current occupancy, projected requirements, major concerns, upcoming decisions, and service dependencies.
• Serving as a support point for coordinating tenant inquiries and actions.
• Preparing for and supporting tenant meetings.
• Developing agendas, briefing materials, decision papers, and meeting records.
• Maintaining tenant issue, commitment, decision, and action item logs.
• Tracking issues through resolution or referral to the responsible government unit.
• Coordinating tenant requests involving facilities, security, information technology, finance, or other service providers.
• Supporting tenant onboarding, occupancy, expansion, contraction, and departure activities.
• Developing tenant communications and customer service materials.
• Supporting periodic tenant forums, governance meetings, and account reviews.
• Conducting customer feedback activities approved by the Government.
• Identifying recurring service issues and recommending systemic improvements.
• Providing early warning of tenant dissatisfaction, schedule risks, funding concerns, or unresolved requirements.
• Supporting consistent customer interactions across Agency components.

Job description

The Building People, LLC is seeking a Sr. Customer Account Manager to support and manage an integrated tenant-administration program for current and prospective tenants and provide marketing support to place additional tenant organizations in available building space.

You will develop tenant plans, coordinate inquiries across facilities, information technology, and finance, and prepare for tenant meetings while producing materials to advance occupancy opportunities with federal tenants.