Lease & Account Administration Specialist

ST. JOHN PROPERTIES, INC.; Woodlawn (MD); On-site; USD 70,000 - 75,000; Full time

Job summary

ST. JOHN PROPERTIES, INC. is seeking a Property Administrator to serve as an operational partner to Property Managers, Leasing, Accounting, and tenants by administering leases, maintaining tenant accounts, and ensuring the accuracy of property financial data.

The ideal candidate is highly organized, detail-oriented, and enjoys working in a fast-paced environment where they can make a direct impact on tenant satisfaction, portfolio performance and revenue collection.

Qualifications

• Bachelor's degree or 5+ years experience will be considered in lieu of degree
• Proficient in Microsoft Office (Word, Outlook, Excel)
• Experience with commercial property management or lease admin software preferred (MRI, Yardi, RealPage)
• Excellent verbal and written communication skills
• Strong analytical, organizational and problem-solving skills
• Ability to manage multiple priorities with high accuracy and attention to detail
• Collaborative team player with commitment to customer service
• Is detail oriented, well organized, and a self-starter

Responsibilities

• Abstract and administer new leases, amendments, renewals and other lease documents within property management system
• Maintain accurate lease records, critical dates, recurring charges, escalations and tenant billing information
• Coordinate lease set-up and review process to ensure accuracy, completeness and compliance with applicable lease terms
• Track lease expirations and support renewal, move-out and security deposit reconciliation process
• Manage tenant receivables, monitor account balances, and assist with collection efforts in accordance with company policies and applicable lease terms
• Process daily cash receipts and maintain accurate tenant account records
• Research and resolve tenant billing discrepancies in collaboration with Property Managers, Leasing Agents, and Accounting
• Prepare correspondence related to tenant accounts, billing updates, lease administration matters, and other operational activities
• Prepare tenant account reconciliations as needed and support the resolution of outstanding balances
• Notify Property Managers and Leasing Agents of expiring leases, and complete final reconciliations, charges to account, and security deposit refunds
• Prepare annual reconciliations of CAM and RET, utility, and other operating expense reconciliations
• Calculate and prorate charges when needed and ensure all recurring charges, rent escalations and other recurring lease charges are current in PMS
• Conduct monthly meetings with Property Manager - coordinate accounts receivable collection, certificates of insurance, and other account-related administrative tasks
• Respond promptly and professionally to tenant and internal stakeholder inquiries
• Perform other job-related duties as assigned

Skills

Communication

Analytical thinking

Organizational skills

Problem-solving

Multitasking

Attention to detail

Team player

Education

Bachelor's degree or equivalent experience

Tools

MRI

Yardi

RealPage

Job description

ST. JOHN PROPERTIES, INC. is seeking a Property Administrator to serve as an operational partner to Property Managers, Leasing, Accounting, and tenants by administering leases, maintaining tenant accounts, and ensuring the accuracy of property financial data.

The ideal candidate is highly organized, detail-oriented, and enjoys working in a fast-paced environment where they can make a direct impact on tenant satisfaction, portfolio performance and revenue collection.