Senior Teller Supervisor & Branch Coach

Coastal Community Federal Credit Union; La Marque (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Coastal Community Federal Credit Union is seeking a Teller Supervisor in Texas to oversee the teller line’s daily operations, ensuring efficient service and accurate transactions. You will lead, coach, and develop tellers while upholding member-first service and regulatory compliance.

Responsibilities include supervising staff, auditing cash procedures, and resolving escalated member issues. The role requires strong leadership, attention to detail, and the ability to balance branches’ service

Qualifications

• High School diploma or equivalent required.
• 2-5 years teller or cash handling experience preferred.
• Previous supervisory or leadership experience preferred.
• Familiarity with credit union philosophy and member-first service approach.
• Knowledge of BSA and OFAC requirements.
• Understanding of fraud prevention, CTR/SAR reporting, and audit processes.
• Experience with dual control procedures and branch security standards.

Responsibilities

• Supervise and coordinate daily teller operations to ensure smooth workflow and adequate staffing.
• Provide leadership, coaching, and performance feedback to teller staff.
• Process member transactions accurately, including deposits, withdrawals, loan payments, and transfers.
• Approve transactions within assigned authority limits and resolve complex or escalated member issues.
• Monitor cash levels, perform audits, and ensure proper cash handling procedures are followed.
• Balance vault, ATM, and teller drawers/recyclers; investigate and resolve discrepancies.
• Ensure compliance with all policies, procedures, and regulations (e.g, BSA, Reg CC, OFAC).
• Assist with scheduling, timekeeping, and coverage planning.
• Train new Tellers and support ongoing staff development.
• Promote credit union products and services to meet member needs.
• Always maintain a high level of member service and professionalism.
• Support branch goals and assist with operational and sales initiatives.

Skills

Leadership

Customer service

Teller operations

Cash controls

Attention to detail

Communication

Multitasking

Microsoft Office

Education

High School diploma or equivalent

Tools

Core banking systems

Microsoft Office

Job description

Coastal Community Federal Credit Union is seeking a Teller Supervisor in Texas to oversee the teller line’s daily operations, ensuring efficient service and accurate transactions. You will lead, coach, and develop tellers while upholding member-first service and regulatory compliance.

Responsibilities include supervising staff, auditing cash procedures, and resolving escalated member issues. The role requires strong leadership, attention to detail, and the ability to balance branches’ service