Senior Teller Lead — Customer Service & Ops

First Bank MS; McComb (MS); On-site; USD 19,000 - 25,000; Full time

Job summary

First Bank MS in McComb, MS is seeking a Head Teller to supervise the Teller area, perform transactions, and guide staff to deliver outstanding service to customers.

You will approve exception transactions, investigate discrepancies, balance drawers daily, train tellers, and maintain cash controls while promoting bank products and referring customers to the appropriate department. Strong communication and Microsoft Office skills are essential for success in this role.

Qualifications

• High school diploma or equivalent.
• Minimum three years of Teller and customer service experience.
• Excellent oral, written, and interpersonal communication skills.
• Proficiency with Microsoft Word and Excel, and basic e-mail usage.

Responsibilities

• Supervise the activities of the Teller operations area and staff.
• Approve transactions that are an exception to policy or require a supervisor override.
• Investigate Teller losses and implement corrective measures.
• Ensure staff are trained and cross-trained in all phases of their job.
• Balance teller drawer daily and perform end of day balancing.
• Provide high quality service to customers and refer to appropriate staff for complex needs.

Skills

Communication skills

Microsoft Word

Microsoft Excel

Email proficiency

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Email client

Job description

First Bank MS in McComb, MS is seeking a Head Teller to supervise the Teller area, perform transactions, and guide staff to deliver outstanding service to customers.

You will approve exception transactions, investigate discrepancies, balance drawers daily, train tellers, and maintain cash controls while promoting bank products and referring customers to the appropriate department. Strong communication and Microsoft Office skills are essential for success in this role.