Branch Teller Supervisor: Grow Customer Relationships

Beacon Bank; Westfield (MA); On-site; USD 43,000 - 67,000; Full time

Job summary

Beacon Bank is seeking a Teller Supervisor in Westfield, MA to lead the teller line, supervise daily branch operations, and coach teammates to deliver outstanding customer experiences.

You will participate in hiring, maintain cash controls, ensure regulatory compliance, and support growth through relationship-building and product referrals. The role requires a high school diploma and 1–2 years in teller supervision, with flexible hours including Saturdays.

Qualifications

• High school diploma or equivalent; banking courses preferred.
• 1–2 years of senior teller or teller supervisor experience.
• Strong communication and customer service skills.

Responsibilities

• Supervise teller line and branch operations.
• Provide excellent customer service and upsell opportunities.
• Assist in hiring and staff development.

Skills

Customer service

Relationship building

Leadership

Communication

Coaching

Education

High school diploma or equivalent

Banking courses preferred

Tools

Microsoft Office

Job description

Beacon Bank is seeking a Teller Supervisor in Westfield, MA to lead the teller line, supervise daily branch operations, and coach teammates to deliver outstanding customer experiences.

You will participate in hiring, maintain cash controls, ensure regulatory compliance, and support growth through relationship-building and product referrals. The role requires a high school diploma and 1–2 years in teller supervision, with flexible hours including Saturdays.