Branch Teller Lead & Customer Growth Coach

Berkshire Bank Company; Westfield (MA); On-site; USD 43,000 - 67,000; Full time

Job summary

Berkshire Bank is seeking a Teller Supervisor in Westfield, MA to lead the teller line, improve daily branch operations, and develop staff. You will drive a sales-oriented environment, support customer relationships, and ensure adherence to banking policies.

The role requires prior supervisory teller experience, strong communication skills, and a focus on delivering exceptional customer experiences. Competitive compensation and benefits apply.

Qualifications

• High school diploma or equivalent required; banking courses preferred.
• 1–2 years of senior teller or teller supervisor experience preferred.
• Strong communication, interpersonal, and organizational skills.

Responsibilities

• Teller Line Supervision & Operations: supervise teller line, assist with audits, balance cash drawers, and ensure proper procedures.
• Customer Relationship Management: provide outstanding service, build relationships, advise on products, and promote digital banking options.
• Branch Operations & Compliance: manage daily branch ops, ensure regulatory compliance, train staff on changes, and protect assets and customer information.

Skills

Customer service

Leadership

Communication

Coaching

Problem solving

Time management

Education

High school diploma or equivalent

Banking courses preferred

Tools

Microsoft Office

Job description

Berkshire Bank is seeking a Teller Supervisor in Westfield, MA to lead the teller line, improve daily branch operations, and develop staff. You will drive a sales-oriented environment, support customer relationships, and ensure adherence to banking policies.

The role requires prior supervisory teller experience, strong communication skills, and a focus on delivering exceptional customer experiences. Competitive compensation and benefits apply.