Sr. Teller

Bank of Hope; Los Angeles (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope in Los Angeles is seeking a customer-focused professional to join our team as a frontline associate. You will assist with inquiries, resolve issues, and maintain a welcoming environment for all customers.

You will model professionalism, guide colleagues, and act as a resource for escalation while promoting bank products. The role also covers cash handling, transaction support, and collaboration with branch leadership to achieve goals.

Qualifications

• English: Fluent in written and verbal communication.
• Korean language ability preferred.
• Basic to intermediate computer skills.
• Excellent written and oral communication; professional demeanor.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Provide excellent customer service by assisting with inquiries, resolving issues, and ensuring a welcoming environment.
• Act as a role model for team members by demonstrating professionalism and a customer-first attitude.
• Serve as a point of escalation for complex issues, coordinating with other departments.
• Educate customers about bank products and cross-sell or upsell based on needs.
• Mentor and train tellers on service standards, cash handling, and procedures.
• Process deposits, withdrawals, check cashing, loan payments and other transactions accurately.
• Support tellers during peak hours and resolve discrepancies.
• Ensure adherence to policies, fraud detection and cash handling procedures.
• Balance cash drawer and monitor overall branch cash levels.
• Collaborate with branch leadership on goals and team culture.

Skills

Customer service excellence

Effective communication

Leadership

Multitasking

Professional image

Cash handling

Bilingual: English/Korean

Education

High School Diploma

Job description

Provide excellent customer service by assisting with inquiries, resolving issues, and ensuring a welcoming environment for all customers.

Act as a role model for team members by demonstrating professionalism, efficiency, and a customer-first attitude.

Serve as a point of escalation for complex customer issues, working with other departments to resolve them effectively.

Educate customers about bank products and services, identifying opportunities to cross-sell or upsell based on their needs.

Mentor and train less experienced tellers, offering guidance on customer service standards, cash-handling accuracy, and operational procedures.

Customer Service & Leadership

• Provide excellent customer service by assisting with inquiries, resolving issues, and ensuring a welcoming environment for all customers.
• Act as a role model for team members by demonstrating professionalism, efficiency, and a customer-first attitude.
• Serve as a point of escalation for complex customer issues, working with other departments to resolve them effectively.
• Educate customers about bank products and services, identifying opportunities to cross-sell or upsell based on their needs.
• Mentor and train less experienced tellers, offering guidance on customer service standards, cash-handling accuracy, and operational procedures.

Transaction Processing & Oversight

• Process deposits, withdrawals, check cashing, loan payments, and other routine transactions accurately and efficiently.
• Support tellers during peak hours or when resolving transaction discrepancies, ensuring compliance with policies and procedures.
• Ensure adherence to bank policies, fraud detection protocols, and cash-handling procedures.
• Balance personal cash drawer and assist with monitoring overall cash levels during shifts to support branch cash handling accuracy.
• Identify opportunities to deepen customer relationships by cross-selling or upselling additional products and services.

Operational Support

• Assist with operational tasks such as maintaining branch supplies and ensuring customer-facing materials (e.g., brochures) are up-to-date.
• Maintain knowledge of bank policies, procedures, and industry trends to safeguard customer information and mitigate risks.
• Participate in branch-specific tasks, such as ATM balancing or night deposit processing, as assigned.
• Maintain a clean and organized workstation and support administrative tasks as directed.

Team Collaboration & Development

• Collaborate with the Branch Manager, Operations Manager, and other team members to achieve branch goals and maintain a positive team culture.
• Provide feedback and coaching to improve team performance and ensure consistent delivery of exceptional service.
• Act as a resource for team members, assisting with questions or procedural guidance when needed.
• Support the branch during special projects, system updates, or procedural changes.

Job Qualifications/Requirements

Education/Credentials

• Minimum Education Level: High School Diploma

Prior Experience

• Experience: Some experience in retail sales and customer service functions a plus.

Skills

• English: Written: Fluent Verbal: Fluent
• Combination of Experience and Education can meet the job requirements: Yes
• Computer/Systems Knowledge Requirements: Basic to Intermediate
• Required: Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
• Required: Ability to respond effectively to the most sensitive inquiries or customer complaints.
• Required: Ability to manage multiple tasks, projects, and deadlines simultaneously.
• Required: Strong organizational skills with a willingness to adapt to change as needed in a fast-paced environment.
• Additional Languages: Korean preferred

The salary range for this full-time position is $20.00 Hourly - $22.00 Hourly + bonus + benefits

Salary ranges are determined based on qualifications, level, and location

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.