Senior Teller & Client Experience Leader

KeyCorp; Oakdale (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyCorp is seeking a Lead Teller in Hudson, NY to act as a trusted advisor and problem solver in the branch. You will oversee teller operations, coach staff, and identify opportunities to transition clients to a Banker for deeper financial discussions.

The role emphasizes service excellence, regulatory compliance, and teamwork. The position requires at least 3 years of cash handling and client relationships, a high school diploma or equivalent, and strong organizational skills.

Qualifications

• High School Diploma, GED, or equivalent business experience (required).
• Minimum of 3 years of superior client relationship skills (required).
• Minimum of 3 years of experience in cash handling (required).
• Working knowledge of PC with Windows based applications and calculator (required).
• Demonstrated ability to lead, motivate, and foster teamwork (required).
• Demonstrated organizational skills while managing multiple tasks (required).

Responsibilities

• Assumes responsibility for the efficient, effective, and accurate performance of teller functions while coaching other tellers in-person.
• Acts as a resource to identify and resolve more complex client servicing issues.
• Listens for clues for financial wellness opportunities during client conversations, and then appropriately transitions the clients to a Banker.
• Assists clients in achieving their financial goals and objectives through the use of financial wellness tools.
• Reviews and maintains knowledge of product guides, fees, and policies to stay current on offerings.
• Supports the Branch Manager in onboarding and training new Tellers to the team.

Skills

Client relationship

Cash handling

Team leadership

Time management

Sales skills

Education

High School Diploma or GED

Tools

Windows PC

Calculator

Job description

KeyCorp is seeking a Lead Teller in Hudson, NY to act as a trusted advisor and problem solver in the branch. You will oversee teller operations, coach staff, and identify opportunities to transition clients to a Banker for deeper financial discussions.

The role emphasizes service excellence, regulatory compliance, and teamwork. The position requires at least 3 years of cash handling and client relationships, a high school diploma or equivalent, and strong organizational skills.