Senior Teller & Branch Operations Leader

Community Bank, N.A.; Scranton (Lackawanna County); Presencial; USD 26.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

11 paid holidays

Medical insurance

Vision & Dental insurance

401K with generous match

Pension

Tuition Reimbursement

Banking discounts

Descripción de la vacante

Community Bank, N.A. is seeking a Senior Teller to lead teller and transaction operations at the branch, guiding frontline staff to deliver exceptional service and adhere to bank policies.

As a subject-matter expert, you’ll model behavior and help staff develop skills in operations and customer engagement. The role oversees cash operations, vault management, and fraud prevention, with decision-making authority on low-risk issues.

Formación

• Excellent interpersonal and communication skills.
• Strong attention to detail with accurate and proficient math skills.
• Clear thinking and sound judgement in a fast‑paced, customer‑focused environment.
• Ability to understand directions and adhere to established policy and procedures.
• Demonstrated leadership qualities, including the ability to influence and coach without direct supervisory authority.
• Thorough knowledge of bank products and services.
• Must be able to consistently demonstrate the Company’s core values: Integrity, Excellence, Teamwork, and Humility.

Responsabilidades

• Model relationship-building and coach frontline staff on customer conversations and opportunities.
• Perform customer transactions accurately, efficiently, and with a professional, customer-focused attitude.
• Create a positive banking experience by engaging customers and offering appropriate solutions.
• Actively listen for opportunities to promote bank products and services and refer based on customer needs.
• Lead branch cash operations, including vault cash and teller cash drawers.
• Balance branch cash and reconcile discrepancies; manage cash shipments and orders.
• Maintain compliance with policies, security protocols, and cash-handling standards.
• Assist with account opening and maintenance, service requests, and other customer support needs.

Conocimientos

Interpersonal skills

Attention to detail

Decision making

Leadership qualities

Bank products knowledge

Core values

Educación

High School Diploma or GED

Descripción del empleo

Community Bank, N.A. is seeking a Senior Teller to lead teller and transaction operations at the branch, guiding frontline staff to deliver exceptional service and adhere to bank policies.

As a subject-matter expert, you’ll model behavior and help staff develop skills in operations and customer engagement. The role oversees cash operations, vault management, and fraud prevention, with decision-making authority on low-risk issues.