Senior Teller & Branch Coaching Lead

Coca-Cola Beverages Northeast; City of Norwich (NY); On-site; USD 26,000 - 35,000; Full time

Job summary

Community Financial System, Inc. (CFSI) is seeking a Senior Teller to lead teller and transaction operations within the branch.

This role provides daily guidance, coaching, and support to frontline staff to ensure exceptional customer service and strict adherence to bank policies and procedures. The Senior Teller will oversee cash operations, vault management, and transaction controls, acting as a subject‑matter expert and role model.

Qualifications

• Must have strong interpersonal and communication skills.
• Excellent attention to detail with accurate math and data handling.
• Clear thinking and sound judgement in a fast-paced banking environment.
• Demonstrated leadership qualities and coaching ability without direct supervision.
• Thorough knowledge of bank products and services and a customer‑focused mindset.

Responsibilities

• Lead teller operations and guide frontline staff to ensure excellent customer service and accuracy.
• Oversee cash operations, vault management, and adherence to cash handling controls.
• Provide coaching and support to staff, and escalate issues within authority limits.
• Assist with branch service needs, transactions, and regulatory reporting as required.
• Support branch meetings, training, and coverage planning to meet branch goals.

Skills

Interpersonal skills

Communication skills

Attention to detail

Judgement

Leadership

Bank product knowledge

Education

High School Diploma or GED

Job description

Community Financial System, Inc. (CFSI) is seeking a Senior Teller to lead teller and transaction operations within the branch.

This role provides daily guidance, coaching, and support to frontline staff to ensure exceptional customer service and strict adherence to bank policies and procedures. The Senior Teller will oversee cash operations, vault management, and transaction controls, acting as a subject‑matter expert and role model.