Senior Telematics & Connectivity Engineer

Caterpillar Financial Services Corporation

Mossville (IL)

On-site

USD 113,000 - 169,000

Full time

4 days ago

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Benefits offered by this job

Medical, dental, and vision benefits

401(k) savings plans

Health Savings Account (HSA)

Paid time off

Incentive bonus

Tuition Reimbursement

Career Development

Job summary

Caterpillar Inc. is seeking a Connectivity Product Support specialist in Mossville IL or Irving TX. You will collaborate across engineering teams, investigate issues, and validate data quality for telematics products, ensuring reliable machine data flow to customer apps.

You’ll analyze data to find root causes and support field issue resolution. Ideal candidates have experience with diagnostic tools (Product Link, CAT ET, CANape, CANalyzer, Wireshark, SIS Web), and knowledge of Modbus TCP/RS485

Qualifications

Experience using diagnostic and troubleshooting tools such as Product Link, CAT ET, SIS Web, and other product support applications.
Working knowledge of vehicle and machine communication protocols, including Modbus TCP and RS485.
Familiarity with data analysis and diagnostics tools such as CANape, CANalyzer, and Wireshark.

Responsibilities

Collaborate with internal partners across BCP, CI, RI, P&E, and other engineering teams to support the end-to-end connectivity ecosystem, ensuring reliable machine data flow from telematics devices to customer-facing applications.
Investigate and resolve complex hardware, software, and connectivity issues impacting dealers, customers, and connected products, utilizing diagnostic tools such as Product Link, CAT ET, CANape, CANalyzer, Wireshark, and SIS Web.
Support new product and technology integrations by validating data quality, troubleshooting communication issues, and ensuring connectivity solutions meet product and customer requirements.
Analyze machine, network, and telematics data to identify root causes of connectivity issues, improve system performance, and support timely resolution of critical field concerns.
Serve as a technical resource for dealers, customers, and cross-functional teams, providing expertise on connected machine technologies, communication protocols, and product support processes.