Senior Connectivity Systems Engineer

Caterpillar; Mossville (IL); On-site; USD 113,000 - 169,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off plan (Vacation, Holidays

401(k) savings plans

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Health Lifestyle Programs

Employee Assistance Program

Incentive bonus

Disability benefits

Life Insurance

Parental leave

Tuition Reimbursement

Job summary

Caterpillar is seeking a Connectivity Product Support professional to collaborate with partners and resolve complex hardware, software, and connectivity issues across the telematics ecosystem.

You will validate data quality, support integration efforts, and analyze machine and network data to drive improvements. This role requires travel up to 25% and relocation to Mossville IL or Irving, TX, with strong diagnostic tool experience.

Qualifications

• Technical Troubleshooting approaches, tools and techniques.
• Systems thinking to plan and design synchronized solutions.
• Effective communication concepts, tools and techniques.

Responsibilities

• Collaborate with internal partners across BCP, CI, RI, P&E, and other engineering teams to support the end-to-end connectivity ecosystem, ensuring reliable machine data flow from telematics devices to customer-facing applications.
• Investigate and resolve complex hardware, software, and connectivity issues impacting dealers, customers, and connected products, utilizing diagnostic tools such as Product Link, CAT ET, CANape, CANalyzer, Wireshark, and SIS Web.
• Support new product and technology integrations by validating data quality, troubleshooting communication issues, and ensuring connectivity solutions meet product and customer requirements.
• Analyze machine, network, and telematics data to identify root causes of connectivity issues, improve system performance, and support timely resolution of critical field concerns.
• Serve as a technical resource for dealers, customers, and cross-functional teams, providing expertise on connected machine technologies, communication protocols, and product support processes.

Skills

Technical Troubleshooting

Systems Thinking

Effective Communications

Tools

Product Link

CAT ET

CANape

CANalyzer

Wireshark

SIS Web

Job description

Caterpillar is seeking a Connectivity Product Support professional to collaborate with partners and resolve complex hardware, software, and connectivity issues across the telematics ecosystem.

You will validate data quality, support integration efforts, and analyze machine and network data to drive improvements. This role requires travel up to 25% and relocation to Mossville IL or Irving, TX, with strong diagnostic tool experience.