Senior Digital Technical Engineer

Caterpillar Brazil; Northern (KY); Hybrid; USD 113,000 - 169,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) savings plans

Health Savings Account (HSA)

Paid time off

Job summary

Caterpillar Inc. is seeking a Senior Digital Technical Engineer to collaborate with internal teams and partners to ensure reliable connectivity from telematics devices to customer-facing platforms. You will investigate complex issues across hardware, software, and networks, utilizing tools like Product Link, CAT ET, CANape, CANalyzer, and Wireshark.

Travel up to 25% is expected. The role emphasizes data analysis, system optimization, and effective cross-functional communication, supporting

Qualifications

• Proven ability to troubleshoot hardware, software, and connectivity issues across telematics systems.
• Ability to analyze complex data and identify root causes affecting performance.
• Strong communication skills for cross-functional collaboration and customer support.

Responsibilities

• Collaborate with cross-functional teams to support end-to-end connectivity across platforms.
• Investigate and resolve hardware, software, and connectivity issues using diagnostic tools.
• Validate data quality and troubleshoot communications to meet product requirements.
• Analyze machine and network data to improve system performance and resolve field concerns.
• Provide technical guidance to dealers, customers, and internal teams.

Skills

Technical Troubleshooting

Systems Thinking

Effective Communications

Tools

Product Link

CAT ET

SIS Web

CANape

CANalyzer

Wireshark

Job description

## Senior Digital Technical EngineerApply: Mossville, Illinois: USA - TX - Irving - Walnut Hill: Full time: Posted Today: R0000394890**Career Area:**Technology, Digital and Data**Job Description:****Your Work Shapes the World at Caterpillar Inc.**When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.Connectivity Product Support collaborates with our industry partners, including BCP, CI, RI, and P&E, to ensure data quality across the entire connectivity ecosystem, from telematics devices to the customer-facing platforms. The team supports both new product integration and the investigation of critical, complex hardware and software issues affecting dealers and customers. Through these efforts, Connectivity Product Support helps ensure Caterpillar’s connectivity solutions consistently meet customer needs and expectations.**What You Will Do:*** Collaborate with internal partners across BCP, CI, RI, P&E, and other engineering teams to support the end-to-end connectivity ecosystem, ensuring reliable machine data flow from telematics devices to customer-facing applications.* Investigate and resolve complex hardware, software, and connectivity issues impacting dealers, customers, and connected products, utilizing diagnostic tools such as Product Link, CAT ET, CANape, CANalyzer, Wireshark, and SIS Web.* Support new product and technology integrations by validating data quality, troubleshooting communication issues, and ensuring connectivity solutions meet product and customer requirements.* Analyze machine, network, and telematics data to identify root causes of connectivity issues, improve system performance, and support timely resolution of critical field concerns.* Serve as a technical resource for dealers, customers, and cross-functional teams, providing expertise on connected machine technologies, communication protocols, and product support processes.**What You Will Have:*** **Technical Troubleshooting:** Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.* **Systems Thinking:** Knowledge of the critical interdependencies among individual system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results.* **Effective Communications:** Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.**Considerations For Top Candidates:*** Experience using diagnostic and troubleshooting tools such as Product Link, CAT ET (Electronic Technician), SIS Web, and other product support applications.* Working knowledge of vehicle and machine communication protocols, including Modbus TCP and RS485.* Familiarity with data analysis and diagnostics tools such as CANape, CANalyzer, and Wireshark.* Ability to support technical issue resolution by leveraging connected machine data, network diagnostics, and product support systems.**Additional Information:*** This position requires the candidate to work full-time at the Mossville IL or Irving, TX office.* Domestic relocation assistance is available for this position.* Visa sponsorship is NOT available with this position.* This position will require up to 25% travel* #LI### ### **Summary Pay Range:**$112,710.00 - $169,060.00Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.**Benefits:**Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.* Medical, dental, and vision benefits\\** Paid time off plan (Vacation, Holidays, Volunteer, etc.)\\** 401(k) savings plans\\** Health Savings Account (HSA)\\** Flexible Spending Accounts (FSAs)\\** Health Lifestyle Programs\\** Employee Assistance Program\\** Voluntary Benefits and Employee Discounts\\** Career Development\\** Incentive bonus\\** Disability benefits* Life Insurance* Parental leave* Adoption benefits* Tuition Reimbursement