Senior Digital Technical Engineer

Caterpillar Financial Services Corporation; Mossville (IL); On-site; USD 113,000 - 169,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) savings plans

Health Savings Account (HSA)

Paid time off

Incentive bonus

Tuition Reimbursement

Career Development

Job summary

Caterpillar Inc. is seeking a Connectivity Product Support specialist in Mossville IL or Irving TX. You will collaborate across engineering teams, investigate issues, and validate data quality for telematics products, ensuring reliable machine data flow to customer apps.

You’ll analyze data to find root causes and support field issue resolution. Ideal candidates have experience with diagnostic tools (Product Link, CAT ET, CANape, CANalyzer, Wireshark, SIS Web), and knowledge of Modbus TCP/RS485

Qualifications

• Experience using diagnostic and troubleshooting tools such as Product Link, CAT ET, SIS Web, and other product support applications.
• Working knowledge of vehicle and machine communication protocols, including Modbus TCP and RS485.
• Familiarity with data analysis and diagnostics tools such as CANape, CANalyzer, and Wireshark.

Responsibilities

• Collaborate with internal partners across BCP, CI, RI, P&E, and other engineering teams to support the end-to-end connectivity ecosystem, ensuring reliable machine data flow from telematics devices to customer-facing applications.
• Investigate and resolve complex hardware, software, and connectivity issues impacting dealers, customers, and connected products, utilizing diagnostic tools such as Product Link, CAT ET, CANape, CANalyzer, Wireshark, and SIS Web.
• Support new product and technology integrations by validating data quality, troubleshooting communication issues, and ensuring connectivity solutions meet product and customer requirements.
• Analyze machine, network, and telematics data to identify root causes of connectivity issues, improve system performance, and support timely resolution of critical field concerns.
• Serve as a technical resource for dealers, customers, and cross-functional teams, providing expertise on connected machine technologies, communication protocols, and product support processes.

Skills

Technical Troubleshooting

Systems Thinking

Effective Communications

Tools

Product Link

CAT ET

CANape

CANalyzer

Wireshark

SIS Web

Job description

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Connectivity Product Support collaborates with our industry partners, including BCP, CI, RI, and P&E, to ensure data quality across the entire connectivity ecosystem, from telematics devices to the customer-facing platforms. The team supports both new product integration and the investigation of critical, complex hardware and software issues affecting dealers and customers.Through these efforts, Connectivity Product Support helps ensure Caterpillar’s connectivity solutions consistently meet customer needs and expectations.

What You Will Do:

• Collaborate with internal partners across BCP, CI, RI, P&E, and other engineering teams to support the end-to-end connectivity ecosystem, ensuring reliable machine data flow from telematics devices to customer-facing applications.
• Investigate and resolve complex hardware, software, and connectivity issues impacting dealers, customers, and connected products, utilizing diagnostic tools such as Product Link, CAT ET, CANape, CANalyzer, Wireshark, and SIS Web.
• Support new product and technology integrations by validating data quality, troubleshooting communication issues, and ensuring connectivity solutions meet product and customer requirements.
• Analyze machine, network, and telematics data to identify root causes of connectivity issues, improve system performance, and support timely resolution of critical field concerns.
• Serve as a technical resource for dealers, customers, and cross-functional teams, providing expertise on connected machine technologies, communication protocols, and product support processes.

What You Will Have:

• Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.
• Systems Thinking: Knowledge of the critical interdependencies among individual system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Considerations For Top Candidates:

• Experience using diagnostic and troubleshooting tools such as Product Link, CAT ET (Electronic Technician), SIS Web, and other product support applications.
• Working knowledge of vehicle and machine communication protocols, including Modbus TCP and RS485.
• Familiarity with data analysis and diagnostics tools such as CANape, CANalyzer, and Wireshark.
• Ability to support technical issue resolution by leveraging connected machine data, network diagnostics, and product support systems.

Additional Information:

• This position requires the candidate to work full-time at the Mossville IL or Irving, TX office.
• Domestic relocation assistance is available for this position.
• Visa sponsorship is NOT available with this position.
• This position will require up to 25% travel
• #LI

Summary Pay Range:

$112,710.00 - $169,060.00

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.