Senior Technology Specialist & Training Lead

Communications Engineering Company (CEC); Dubuque (IA); On-site; USD 70,000 - 95,000; Full time

Job summary

Communications Engineering Company (CEC) is seeking a Senior Technology Specialist to mentor field teams, lead training programs, and drive knowledge management across Fire, Security, and AV systems. You will own documentation, playbooks, and standard practices for complex escalations on onsite projects.

The role emphasizes strong communication, hands-on troubleshooting, and collaboration with cross-technology teams.

Qualifications

• High level of experience in field service, installations, and technical support.
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Responsibilities

• Design and lead technician training programs.
• Perform regular technician skill assessments on site.
• Conduct onsite training in live environments.
• Support technician development plans through mentoring.
• Nominate technicians to optimize workload and develop team capabilities.
• Ensure safety compliance and standards on projects.
• Act as top-tier technical escalation for complex service issues.
• Provide remote and on-site support to resolve problems.
• Collaborate with Field Operations to reinforce standards.
• Create and maintain Knowledge Base articles and playbooks.
• Participate in Post Project Reviews and QA spot checks.
• Validate as-built documentation and programming for long-term service.
• Provide on-site training and coaching during live environments.

Skills

Leadership

Mentoring

Training design

Communication

Documentation

Problem solving

Cross-team collaboration

Public speaking

Safety compliance

Education

Associate's degree in electronics/IT/engineering technology

High school diploma or GED

2-year technical degree (preferred)

Tools

Ticketing systems

Knowledge Base management

Job description

Communications Engineering Company (CEC) is seeking a Senior Technology Specialist to mentor field teams, lead training programs, and drive knowledge management across Fire, Security, and AV systems. You will own documentation, playbooks, and standard practices for complex escalations on onsite projects.

The role emphasizes strong communication, hands-on troubleshooting, and collaboration with cross-technology teams.