Senior AV Technology Specialist & Trainer

Communications Engineering Company (CEC); Dubuque (IA); On-site; USD 75,000 - 110,000; Full time

Job summary

Communications Engineering Company (CEC) seeks a Technology Specialist to mentor field teams, design training programs, manage documentation, and define technical standards across assigned technologies.

You will act as a top-tier escalation contact, provide on-site and remote support, contribute to knowledge bases and playbooks, and collaborate with service, projects, triage, and training groups to drive technical excellence. Strong communication and field-service experience are essential.

Qualifications

• High school diploma or GED required.
• Associate's degree in electronics, IT, engineering technology, or related field preferred.
• Extensive hands-on experience in field service, installations, and technical support.
• Experience in training development, coaching, or internal education programs preferred.
• Deep system knowledge in assigned technology domains.

Responsibilities

• Design and lead technician training programs.
• Perform regular technician skill assessments on site.
• Conduct onsite training in live environments.
• Support technician development plans through mentoring.
• Nominate technicians to optimize workload and develop team capabilities.
• Ensure safety compliance and standards across projects.
• Serve as top-tier technical escalation for complex issues.
• Provide remote and on-site support to resolve problems.
• Create and maintain Knowledge Base articles and playbooks.
• Participate in post project reviews and QA spot checks.
• Validate as-built documentation and programming for long-term success.
• Provide on-site training and coaching during live environments.

Skills

Training design

Mentoring

Communication

Technical troubleshooting

Documentation

Safety standards

Team leadership

Field service

Education

High school diploma

Two-year technical degree

Safety certifications

AV industry certifications

AV technology certification

Business training certifications

Leadership training

Tools

Knowledge management

Job description

Communications Engineering Company (CEC) seeks a Technology Specialist to mentor field teams, design training programs, manage documentation, and define technical standards across assigned technologies.

You will act as a top-tier escalation contact, provide on-site and remote support, contribute to knowledge bases and playbooks, and collaborate with service, projects, triage, and training groups to drive technical excellence. Strong communication and field-service experience are essential.