Technology Specialist & Training Mentor

Communications Engineering Company (CEC); Urbandale (IA); On-site; USD 80,000 - 110,000; Full time

Job summary

Communications Engineering Company (CEC) is seeking a Technology Specialist to mentor field teams, handle complex escalations, and develop technical standards. The role emphasizes on-site training, knowledge management, and cross-technology collaboration.

Ideal candidates will have extensive field-service experience, AV certifications, and strong leadership skills. This position is based in Urbandale, IA, with a focus on safety and quality in live environments.

Qualifications

• 6+ years of experience within CEC or similar company.
• 3+ safety related certifications
• 3+ AV Industry certifications
• 1 AV Technology certification
• 2 business training/certifications
• 2 leadership training/certifications
• High school diploma or GED required; associate degree preferred

Responsibilities

• Design and lead technician training programs and on-site training in live environments.
• Act as top-tier technical escalation for complex service or system issues and provide remote/on-site support.
• Create and maintain Knowledge Base articles, system playbooks, and documentation; update with field findings.
• Support Post Project Reviews and QA spot checks to verify system readiness and handoffs.
• Conduct performance-based skill assessments and contribute to training program evaluations.
• Collaborate with other Technology Specialists to maintain shared standards and provide guidance on emerging issues.
• Interface with customers for escalations, training, or sales support; represent CEC's technical excellence.
• Perform other duties as assigned.

Skills

Leadership

Mentoring

Communication

Technical Troubleshooting

Documentation

Cross-functional collaboration

Public speaking / training

Education

High school diploma or GED

Associate's degree in electronics/IT/engineering technology

2-year technical degree (preferred)

Tools

Ticketing systems

Job description

Communications Engineering Company (CEC) is seeking a Technology Specialist to mentor field teams, handle complex escalations, and develop technical standards. The role emphasizes on-site training, knowledge management, and cross-technology collaboration.

Ideal candidates will have extensive field-service experience, AV certifications, and strong leadership skills. This position is based in Urbandale, IA, with a focus on safety and quality in live environments.