Senior Technology Consultant — Remote/Hybrid HW Lead

Hewlett Packard Enterprise; Minnesota; Presencial; USD 124.000 - 251.000; Jornada completa

Descripción de la vacante

Hewlett Packard Enterprise is seeking a Senior Technology Consultant to lead an onsite team for a federal customer in California. The role emphasizes operations leadership, hands-on hardware repair, and proactive case management across Proliant servers and high-performance storage.

Expect on-site engagement with on-call rotations, collaboration with engineering, and SLA-focused service delivery. A BA/BS in CS or related field and extensive Linux experience are required.

Formación

• 8+ years of professional IT experience with a relevant degree, or 11+ years without a degree.
• 7+ years Linux with strong hardware troubleshooting experience.
• Experience collaborating on projects in a technical or service environment.
• Comfortable participating in on-call rotations.

Responsabilidades

• Lead onsite team for a high-profile federal customer and manage operations.
• Hands-on hardware troubleshooting and replacement on Proliant Servers and storage systems.
• Support site-lead in customer meetings to review cases and schedule engineering support.
• Own case management lifecycle and ensure SLA timelines.
• Provide accurate tracking of parts and inventory; log escalations.
• Stay informed and support the site when the lead is out.

Conocimientos

Linux

Hardware troubleshooting

Team leadership

On-call readiness

Communication

Educación

Bachelor’s degree in CS or related field

Herramientas

Salesforce

Outlook

Excel

SharePoint

Descripción del empleo

Hewlett Packard Enterprise is seeking a Senior Technology Consultant to lead an onsite team for a federal customer in California. The role emphasizes operations leadership, hands-on hardware repair, and proactive case management across Proliant servers and high-performance storage.

Expect on-site engagement with on-call rotations, collaboration with engineering, and SLA-focused service delivery. A BA/BS in CS or related field and extensive Linux experience are required.