Onsite Senior Tech Consultant – Linux & HPE Storage Lead

Hewlett Packard Enterprise; Sacramento (CA); Remote; USD 124,000 - 251,000; Full time

Job summary

Hewlett Packard Enterprise in Los Angeles, CA is seeking a Senior Technology Consultant to lead an onsite team for a federal customer, ensuring consistent operational excellence, collaboration, and leadership in hardware repair and case management.

This role requires 8+ years of professional IT experience and strong Linux hardware troubleshooting, with proven ability to report issues, coordinate engineering support, and manage cases within SLA timelines.

Qualifications

• 8+ years of professional IT experience and a Bachelor’s degree or equivalent.
• 8+ years of Linux experience and strong hardware troubleshooting.

Responsibilities

• Lead onsite team to report issues and act as escalation point.
• Perform hands-on hardware troubleshooting and replacement on Proliant servers and high-performance storage.
• Support site meetings to review cases and schedule engineering support.
• Own case management lifecycle and SLA adherence.
• Track parts and inventory and support customers when the lead is unavailable.

Skills

Linux

Hardware troubleshooting

Team collaboration

On-call support

Education

Bachelor degree in Computer Science or related field

Tools

Salesforce

Outlook

Excel

SharePoint

Job description

Hewlett Packard Enterprise in Los Angeles, CA is seeking a Senior Technology Consultant to lead an onsite team for a federal customer, ensuring consistent operational excellence, collaboration, and leadership in hardware repair and case management.

This role requires 8+ years of professional IT experience and strong Linux hardware troubleshooting, with proven ability to report issues, coordinate engineering support, and manage cases within SLA timelines.