Senior Tech Consultant: Hardware & Linux (Remote/Onsite)

Hewlett Packard Enterprise; California; On-site; USD 124,000 - 251,000; Full time

Benefits offered by this job

Health & Wellbeing

Professional development

Unconditional inclusion

Job summary

Hewlett Packard Enterprise in Los Angeles, CA seeks a Senior Technology Consultant to lead an onsite team for a federal customer, ensuring operational excellence in hardware repair and case management.

The role requires 8+ years in CS with Linux and hardware expertise; on-site work Mon-Fri 8-5 with on-call hours. 100% on-site at the customer location, with potential flexible hours as needed.

Qualifications

• 8+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (11+ years in total).
• 7+ years of Linux experience with strong hardware troubleshooting skills.
• 3+ years of experience collaborating on projects and working with a team in a technical or service environment.
• Comfortable participating in on-call and standby rotations.

Responsibilities

• Assumes the role as the Management site lead to report site issues/concerns and act as the lead escalation point for operational and customer matters.
• Perform hands-on hardware troubleshooting and replacement on Proliant Servers and high-performance storage systems.
• Supports site-lead in customer meetings to review cases, schedule engineering support, and conduct monthly SLA reviews.
• Own case management lifecycle: ensure cases are opened, assigned, escalated appropriately, and resolved within SLA timelines.
• Provide accurate tracking of all parts and inventory—monitor inbound/outbound activity, log escalations.
• Stay up to date on all matters at the facility and support for customers, able to support the site when lead is out.

Skills

Linux experience

Hardware troubleshooting

Team collaboration

On-call rotations

Education

BA/BS in CS or related

Tools

Salesforce

Outlook

Excel

SharePoint

Job description

Hewlett Packard Enterprise in Los Angeles, CA seeks a Senior Technology Consultant to lead an onsite team for a federal customer, ensuring operational excellence in hardware repair and case management.

The role requires 8+ years in CS with Linux and hardware expertise; on-site work Mon-Fri 8-5 with on-call hours. 100% on-site at the customer location, with potential flexible hours as needed.