Senior Technical Writer: Software Docs & MadCap Flare Expert

Wolters Kluwer; Columbus (OH); Hybrid; USD 61,000 - 106,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Tuition Assistance

Paid Parental Leave

Job summary

Wolters Kluwer is seeking a Senior Technical Writer to join our software documentation team. You will create high-quality user manuals, guides, and specifications, working with Product Managers and Subject Matter Experts to translate complex software into clear end-user materials.

The role focuses on software and product documentation with emphasis on MadCap Flare, MadCap Central, and an Agile development environment. It offers growth, a collaborative team, and strong benefits.

Qualifications

• Demonstrated professional experience as a Technical Writer, preferably supporting software or technology products.
• Strong hands-on experience with MadCap Flare.
• Experience creating and maintaining software/product documentation.
• Experience documenting software functionality, features, workflows, and product releases.
• Ability to take complex technical information and communicate it clearly to a non-technical or mixed audience.
• Experience collaborating with Product Managers, Subject Matter Experts, developers, engineers, or other technical professionals.

Responsibilities

• Lead interviews and information sessions with subject matter experts.
• Create, update, review, and maintain technical documentation for software products.
• Partner with Product Managers and Subject Matter Experts to understand new and evolving software features and functionality.
• Translate complex product functionality into clear, concise, and user-friendly documentation.
• Determine what end users need to know to successfully navigate and use new functionality.
• Develop documentation supporting upcoming software releases.
• Take ownership of documentation projects from conception through completion.
• Use established technical-writing standards, terminology, and style guidelines to ensure consistency across product documentation.
• Collaborate with cross-functional teams to gather information, ask questions, clarify requirements, and ensure technical accuracy.
• Review and update existing documentation as products and functionality evolve.
• Work independently to manage multiple documentation assignments and priorities.
• Serve as a trusted documentation partner to Product Managers and Subject Matter Experts.
• Develop documentation that serves as the foundation for additional customer-facing resources, including live demonstrations, e-learning, and "How Do I?" videos.
• Identify opportunities to improve documentation processes, workflows, and the overall customer experience.
• Contribute to the continued evolution of our documentation practices, including the thoughtful use of AI and emerging technologies.

Skills

MadCap Flare

Technical writing

Software documentation

Agile software development

Cross-functional collaboration

Tools

MadCap Flare

MadCap Central

Job description

Wolters Kluwer is seeking a Senior Technical Writer to join our software documentation team. You will create high-quality user manuals, guides, and specifications, working with Product Managers and Subject Matter Experts to translate complex software into clear end-user materials.

The role focuses on software and product documentation with emphasis on MadCap Flare, MadCap Central, and an Agile development environment. It offers growth, a collaborative team, and strong benefits.