Senior Technical Writer - MadCap Flare Specialist, Remote

Wolters Kluwer; Cary (NC); Hybrid; USD 61,000 - 106,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k)

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer is seeking an experienced Senior Technical Writer to join our software documentation team. You will develop high-quality documentation for end users, collaborating with Product Managers and Subject Matter Experts to understand new features and translate complex software into clear materials.

The role emphasizes MadCap Flare, with ownership of projects from conception through publication, and opportunities to influence our documentation practices and future customer resources.

Qualifications

• Demonstrated professional experience as a Technical Writer, preferably supporting software or technology products.
• Strong hands-on experience with MadCap Flare.
• Experience creating and maintaining software/product documentation.
• Experience documenting software functionality, features, workflows, and product releases.
• Ability to take complex technical information and communicate it clearly to a non-technical or mixed audience.
• Experience collaborating with Product Managers, Subject Matter Experts, developers, engineers, or other technical professionals.
• Strong attention to detail and commitment to technical accuracy.
• Excellent written and verbal communication skills.
• Ability to independently manage multiple projects, priorities, and deadlines.
• Strong organizational and project-management skills.

Responsibilities

• Lead interviews and information sessions with subject matter experts.
• Create, update, review, and maintain technical documentation for software products.
• Partner with Product Managers and Subject Matter Experts to understand new and evolving software features and functionality.
• Translate complex product functionality into clear, concise, and user-friendly documentation.
• Determine what end users need to know to successfully navigate and use new functionality.
• Develop documentation supporting upcoming software releases.
• Take ownership of documentation projects from conception through completion.
• Use established technical-writing standards, terminology, and style guidelines to ensure consistency across product documentation.
• Collaborate with cross-functional teams to gather information, ask questions, clarify requirements, and ensure technical accuracy.
• Review and update existing documentation as products and functionality evolve.
• Work independently to manage multiple documentation assignments and priorities.
• Serve as a trusted documentation partner to Product Managers and Subject Matter Experts.
• Develop documentation that serves as the foundation for additional customer-facing resources, including live demonstrations, e-learning, and "How Do I?" videos.
• Identify opportunities to improve documentation processes, workflows, and the overall customer experience.
• Contribute to the continued evolution of our documentation practices, including the thoughtful use of AI and emerging technologies.

Skills

Technical writing

Cross-functional collaboration

Project management

Independent work

Tools

MadCap Flare

MadCap Central

SharePoint

Teams

Copilot

Snagit

Job description

Wolters Kluwer is seeking an experienced Senior Technical Writer to join our software documentation team. You will develop high-quality documentation for end users, collaborating with Product Managers and Subject Matter Experts to understand new features and translate complex software into clear materials.

The role emphasizes MadCap Flare, with ownership of projects from conception through publication, and opportunities to influence our documentation practices and future customer resources.