Senior Technical Writer — Software Docs (MadCap Flare)

Wolters Kluwer

Kennesaw (GA)

Hybrid

USD 61,000 - 106,000

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

Wolters Kluwer is seeking a Senior Technical Writer to join our software documentation team. You will convert complex software functionality into clear user guides and manuals, collaborating with Product Managers and SMEs to stay aligned with feature releases.

Ideal candidates have hands-on MadCap Flare experience and a track record of delivering high-quality documentation across software products in an Agile environment. This hybrid role offers growth and extensive benefits.

Qualifications

Demonstrated professional experience as a Technical Writer, preferably supporting software or technology products.
Strong hands-on experience with MadCap Flare.
Experience creating and maintaining software/product documentation.
Experience documenting software functionality, features, workflows, and product releases.
Ability to translate complex technical information to a non-technical audience.
Experience collaborating with Product Managers, Subject Matter Experts, and engineers.
Strong attention to detail and technical accuracy.
Ability to manage multiple projects and deadlines independently.
Comfortable working in an Agile software development environment.

Responsibilities

Lead interviews and information sessions with subject matter experts.
Create, update, review, and maintain technical documentation for software products.
Partner with Product Managers and SMEs to understand new and evolving features.
Translate complex product functionality into clear, user-friendly documentation.
Determine what end users need to know to navigate and use new functionality.
Develop documentation supporting upcoming software releases.
Take ownership of documentation projects from conception through completion.
Use established standards and style guidelines to ensure consistency.
Collaborate with cross-functional teams to gather information and ensure accuracy.
Review and update existing documentation as products evolve.
Work independently to manage multiple assignments and priorities.
Develop documentation that supports live demos, e-learning, and How Do I videos.
Identify opportunities to improve documentation processes and customer experience.
Contribute to evolution of our documentation practices, including AI usage.