Senior Software Documentation Lead (MadCap Flare)

Wolters Kluwer; Torrance (CA); Hybrid; USD 61,000 - 106,000; Full time

Benefits offered by this job

Medical, Dental & Vision plans

401(k)

Tuition Assistance

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer is seeking an experienced Senior Technical Writer to join our software documentation team. You will partner with Product Managers and Subject Matter Experts to transform complex software functionality into clear, user-friendly documentation for end users, with a strong emphasis on MadCap Flare.

The role focuses on software and product documentation, working in a hybrid model (8 days per month in US offices; remote possible within 50 miles).

Qualifications

• Experience as a technical writer for software products.
• Strong hands-on experience with MadCap Flare.
• Ability to translate complex software functionality into clear documentation.
• Experience collaborating with Product Managers and subject matter experts.
• Ability to manage multiple projects independently.
• Excellent written and verbal communication skills.
• Ability to learn new software quickly.

Responsibilities

• Lead interviews and information sessions with subject matter experts.
• Create, update, review, and maintain technical documentation for software products.
• Partner with Product Managers and SMEs to understand new software features.
• Translate complex product functionality into clear, concise documentation.
• Develop documentation supporting upcoming software releases.
• Use established standards and style guidelines for consistency.
• Collaborate with cross-functional teams to ensure technical accuracy.
• Review and update existing documentation as products evolve.
• Manage documentation projects from conception through completion.
• Contribute to documentation practices and AI-assisted workflows.

Skills

Writing skills

Cross-functional collaboration

Project management

Tools

MadCap Flare

MadCap Central

Snagit

SharePoint

Microsoft Teams

Microsoft Copilot

Job description

Wolters Kluwer is seeking an experienced Senior Technical Writer to join our software documentation team. You will partner with Product Managers and Subject Matter Experts to transform complex software functionality into clear, user-friendly documentation for end users, with a strong emphasis on MadCap Flare.

The role focuses on software and product documentation, working in a hybrid model (8 days per month in US offices; remote possible within 50 miles).