Senior Technical Writer — Service Ops & Salesforce

Supermicro; San Jose (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

Supermicro in San Jose, CA is seeking a Technical Writer to develop and maintain clear, standardized documentation for global Service Operations, Salesforce Service Cloud, and related processes.

You will translate complex technical concepts into user-friendly guides, SOPs, and training materials, collaborating with Service Operations, PMO, and development teams to ensure content accuracy and governance across programs.

Qualifications

• 5+ years of technical writing or documentation experience in technology, service operations, or enterprise applications.
• Experience creating SOPs, process documentation, user guides, and knowledge content.
• Strong writing, editing, organization, and stakeholder-management skills.
• Ability to understand and communicate complex technical and operational concepts.

Responsibilities

• Develop SOPs, process guides, work instructions, knowledge articles, training references, andtechnical documentation.
• Document Salesforce Service Cloud workflows, applications, integrations, and operationalprocesses.
• Partner with Service Operations, PMO, Application Development, Training, and subject matterexperts to capture requirements and processes.
• Maintain documentation standards, templates, version control, and content governance.
• Convert complex technical information into concise, user-friendly content.
• Review and update documentation as systems and processes change.
• Support knowledge management and documentation readiness for new programs and systemreleases.

Skills

Technical writing

Documentation

Editing

Stakeholder management

Communication

Job description

Supermicro in San Jose, CA is seeking a Technical Writer to develop and maintain clear, standardized documentation for global Service Operations, Salesforce Service Cloud, and related processes.

You will translate complex technical concepts into user-friendly guides, SOPs, and training materials, collaborating with Service Operations, PMO, and development teams to ensure content accuracy and governance across programs.