Senior Technical Writer – Server, Storage & Data Center

Supermicro

San Jose (CA)

On-site

USD 120,000 - 150,000

Full time

14 days+

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Job summary

Supermicro is seeking a Senior Technical Writer to develop and improve technical service documentation for complex server, storage, GPU, liquid-cooled, and rack-scale systems. The successful candidate will work with Product Management, Field Service, Training and other SMEs to translate complex technical information into clear, accurate, field-ready documentation.

This role focuses on service manuals, component-replacement procedures, troubleshooting guides, technical diagrams, service

Qualifications

Bachelor’s degree in Technical Communication, English, Engineering, Computer Science, Information Technology, or related field.
Five+ years of experience developing technical documentation for servers/data-center products.
Experience writing service manuals, repair procedures, installation guides, or similar content.
Strong understanding of computer systems, server hardware, networking, storage, or data-center technologies.
Ability to translate engineering information into clear, user-focused documentation.

Responsibilities

Develop, review, and maintain service manuals, repair procedures, and troubleshooting guides.
Translate complex product information into step-by-step service procedures.
Create technical diagrams, flowcharts, and visual aids to support documentation.
Coordinate reviews and approvals with cross-functional teams.
Ensure documentation aligns with product changes and quality standards.