Senior Technical Writer – Server & Data-Center Documentation

Supermicro; Wayne (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Supermicro is seeking a Senior Technical Writer to develop, review, and improve technical service documentation for complex server, storage, GPU, liquid-cooled, and rack-scale systems.

The successful candidate will work closely with Product Management, Field Service, Training and other subject-matter experts to translate complex technical information into clear, accurate, and field-ready documentation.

Qualifications

• Bachelor's degree in Technical Communication, English, Engineering, CS, IT or related field.
• 5+ years writing technical documentation for servers or data-center tech.
• Experience with service manuals, repair procedures, or installation guides.
• Strong understanding of server hardware, networking, storage.
• Translate engineering information into user-friendly docs.
• Experience creating diagrams and visuals for docs.
• Excellent written and verbal English with high attention to detail.
• Strong project-management and organizational skills.

Responsibilities

• Develop and maintain service manuals, replacement procedures, and checklists.
• Translate complex product data into clear, step-by-step procedures.
• Create technical diagrams, illustrations, and system diagrams.
• Coordinate reviews, revisions, and release schedules with stakeholders.
• Ensure docs stay aligned with product changes and training materials.
• Support customer training proposals and reusable technical content.
• Gather feedback from engineers, field service, and trainers.

Skills

Technical writing

Interviewing

Cross-functional collab

English clarity

Editing & proofreading

DITA/XML knowledge

Education

Bachelor's degree in Technical Communication

Tools

FrameMaker

InDesign

MadCap Flare

Visio

MS Office

Job description

Supermicro is seeking a Senior Technical Writer to develop, review, and improve technical service documentation for complex server, storage, GPU, liquid-cooled, and rack-scale systems.

The successful candidate will work closely with Product Management, Field Service, Training and other subject-matter experts to translate complex technical information into clear, accurate, and field-ready documentation.