Senior Technical Writer - FinTech Docs & Standards (Hybrid)

Early Warning Services LLC; Scottsdale (AZ); Hybrid; USD 84,000 - 116,000; Full time

Benefits offered by this job

Healthcare Coverage

401(k) Retirement Plan

Paid Time Off

Paid Parental Leave

Maven Family Planning

Job summary

Early Warning Services LLC is seeking a senior Technical Writer to plan, research, and write internal and customer documentation. You will manage multiple content projects, determine scope, and deliver output in PDF or HTML formats, aligning with stakeholders' needs.

Responsibilities include creating content using CSS, templates, and industry style guides, while maintaining version control and ensuring accuracy and quality across manuals, guides, and training materials.

Qualifications

• Bachelor's degree is preferred within a study of Technical Writing, Computer Science, Management Information Systems, English, Journalism, or a related field.
• Experience minimum of 8 years, dependent on the level and type of contribution, in defining and writing and editing technical manuals, guides and/or training aids or Policy, Standard and Procedure documentation.
• Intermediate to expert proficiency in Madcap Flare and its toolset.
• A passion and enthusiasm for technology and independent learning.
• Demonstrated experience managing large documentation projects to completion.
• Intermediate to expert ability in the use of graphics and publishing software, including Madcap Flare, MS Word, SnagIt, and Visio.
• Excellent verbal and written communication and collaboration skills.
• Ability to understand and effectively translate highly technical concepts and information into business and training materials.
• A strong desire for quality, attention to detail, and an ability to take ownership of assigned projects.
• Proven ability to work in a fast-paced environment, handling multiple priorities while meeting or exceeding deadlines.
• Skill to solve a wide range of complex problems related to creation and maintenance of documentation sets in creative and practical ways.
• Must have a strong desire for quality, attention to detail, and an ability to take ownership of assigned projects.
• Strong proficiency in software technology and a thorough understanding of technical writing.
• Fundamental knowledge of the business processes, systems and philosophy associated with high-performance technology companies.
• Background and drug screening

Responsibilities

• Meet with technical and business project stakeholders and subject matter experts to gather the information needed to create required internal and external documentation.
• Drive the process to determine the project scope and the document content that needs to be created and how it needs to be delivered (PDF documents, online (HTML), or other) to meet the needs of project stakeholders.
• Develop appropriate schedules and work plans for content development and manage the execution of those plans.
• Document status of project milestones for the Technical Writer workflow (Salesforce, Lockpath, ad other).
• Research and translate technical information / artifacts or business processes into content that can be delivered as output such as web content, online help, knowledge bases, technical requirements documents, system and implementation guides, reference manuals, user guides, training materials, policies and procedures, and associated forms.
• Track technical and non-technical changes and revise content, resolve issues, and verify the technical and functional accuracy of the documentation deliverables.
• Develop, apply, maintain, and continuously improve technical content development best practices and standards. This includes defining, implementing, and maintaining reuse model(s) for content single-sourcing.
• Maintain standard look and feel for content deliverables by formatting documents using defined CSS (styles), templates, and adhering to style guidelines defined by the Technical Writer Policies and Procedures.
• Create new or work with existing templates and CSS (styles and formats) to define standardized look and feel of documents. Experience using industry style guides (especially Google and Microsoft) andintegrating into content development.
• Follow instructions to maintain version control of documentation defined by the Technical Writer Policies and Procedures. Identity and implement best practices for this activity.
• Create technical diagrams to depict system structure, program logic and process flow.
• Facilitate development of standard internal business processes across disparate teams.
• Identify/implement process gaps and define best practices for Technical Writing processes and standards. Also identify and implement efficiency and/or quality improvements for content development.
• Demonstrated competencies in communication, self-management / self-initiation, decision-making, and working cross-departmentally to proactively provide status and updates.
• Working knowledge of the enterprise business processes, systems and philosophy associated with high-performance technology companies.
• Support the company's commitment to protect the integrity and confidentiality of systems and data.

Skills

Technical writing

Communication

Attention to detail

Project management

Agile familiarity

Education

Bachelor's degree

Tools

MadCap Flare

MS Word

SnagIt

Visio

Job description

Early Warning Services LLC is seeking a senior Technical Writer to plan, research, and write internal and customer documentation. You will manage multiple content projects, determine scope, and deliver output in PDF or HTML formats, aligning with stakeholders' needs.

Responsibilities include creating content using CSS, templates, and industry style guides, while maintaining version control and ensuring accuracy and quality across manuals, guides, and training materials.