Senior Technical Writer | FinTech AI-Driven Docs

Clearwater Analytics; Boise (ID); On-site; USD 102,000 - 144,000; Full time

Benefits offered by this job

Health/vision/dental insurance

401(k)

Paid time off (PTO)

Parental leave

Medical leave

STD/LTD insurance

Job summary

Clearwater Analytics is seeking a Senior Technical Writer to own end-to-end content for our expansive product suite. You will collaborate with product leads and subject-matter experts to keep documentation aligned with releases and high-quality.

This hands-on role requires crafting content for external and internal audiences, using Claude AI to accelerate drafting, and mentoring junior writers while upholding our editorial standards.

Qualifications

• 7+ years of technical writing experience, with ability to translate complex topics into clear, concise language.
• Strong editorial judgment and command of style, taxonomy, hierarchy, and formatting.
• Experience integrating AI tools (Claude) into existing workflows for efficiency and consistency.
• Fast learner and collaborative team player.
• Able to work with SMEs across product, engineering, and client services.
• Ability to prioritize multiple projects in a fast-paced environment.
• Client-first mindset: consistent, concise, clear.

Responsibilities

• Document complex financial technology products for external and internal audiences with new SaaS releases.
• Draft content live in iterative working sessions with SMEs (PMs, engineers).
• Use AI tools to accelerate drafting and editing while maintaining quality.
• Maintain and evolve the knowledge base, including editorial style, taxonomy, and templating.
• Contribute to AI features, design strategy, style guide, acronym/jargon guide, and video library.
• Manage content pipeline through Jira, ensuring alignment with product releases.
• Mentor junior writers and provide editorial feedback.

Skills

Technical writing

Editorial judgment

AI tools (Claude)

Fast learner

Collaboration with SMEs

Markdown/HTML/CSS

Java

Python

Tools

Jira

Confluence

Figma

SnagIt

Canva

Loom

Adobe Creative Cloud

Markdown

HTML

CSS

Java

Python

Job description

Clearwater Analytics is seeking a Senior Technical Writer to own end-to-end content for our expansive product suite. You will collaborate with product leads and subject-matter experts to keep documentation aligned with releases and high-quality.

This hands-on role requires crafting content for external and internal audiences, using Claude AI to accelerate drafting, and mentoring junior writers while upholding our editorial standards.