Senior Technical Writer

Clearwater Analytics; Boise (ID); On-site; USD 102,000 - 144,000; Full time

Benefits offered by this job

Health/vision/dental insurance

401(k)

Paid time off (PTO)

Parental leave

Medical leave

STD/LTD insurance

Job summary

Clearwater Analytics is seeking a Senior Technical Writer to own end-to-end content for our expansive product suite. You will collaborate with product leads and subject-matter experts to keep documentation aligned with releases and high-quality.

This hands-on role requires crafting content for external and internal audiences, using Claude AI to accelerate drafting, and mentoring junior writers while upholding our editorial standards.

Qualifications

• 7+ years of technical writing experience, with ability to translate complex topics into clear, concise language.
• Strong editorial judgment and command of style, taxonomy, hierarchy, and formatting.
• Experience integrating AI tools (Claude) into existing workflows for efficiency and consistency.
• Fast learner and collaborative team player.
• Able to work with SMEs across product, engineering, and client services.
• Ability to prioritize multiple projects in a fast-paced environment.
• Client-first mindset: consistent, concise, clear.

Responsibilities

• Document complex financial technology products for external and internal audiences with new SaaS releases.
• Draft content live in iterative working sessions with SMEs (PMs, engineers).
• Use AI tools to accelerate drafting and editing while maintaining quality.
• Maintain and evolve the knowledge base, including editorial style, taxonomy, and templating.
• Contribute to AI features, design strategy, style guide, acronym/jargon guide, and video library.
• Manage content pipeline through Jira, ensuring alignment with product releases.
• Mentor junior writers and provide editorial feedback.

Skills

Technical writing

Editorial judgment

AI tools (Claude)

Fast learner

Collaboration with SMEs

Markdown/HTML/CSS

Java

Python

Tools

Jira

Confluence

Figma

SnagIt

Canva

Loom

Adobe Creative Cloud

Markdown

HTML

CSS

Java

Python

Job description

As a Senior Technical Writer, you’ll create and maintain curated content that enables clients and employees to make the most out of Clearwater’s expansive product set. Reporting to the Technical Content Team Lead and working on a team of writers and creators, you own content end to end, from drafting through publication, partnering with product leads and SMEs to keep documentation in pace with releases. This is a hands‑on writing role: you produce high‑caliber content, continually raising the bar as we evolve with our the fast‑paced AI-enabled FinTech landscape.

Responsibilities

• Document complex financial technology products for both external and internal audiences, ensuring clients receive content with new SaaS releases.
• Draft content live in iterative working sessions with SMEs (product managers, engineers), translating complex financial technology topics into clear, concise language.
• Use AI tools to accelerate drafting and editing while maintaining quality and consistency.
• Maintain and evolve the knowledge base, including editorial style, taxonomy, hierarchy, and templating, consistent with team standards.
• Contribute to the team’s continual improvement of AI features, design strategy, style guide, acronym/jargon guide, and video library.
• Manage your own content pipeline through Jira, keeping documentation on pace with product releases.
• Mentor junior writers and provide editorial feedback to help maintain quality across the team.

Qualifications

• 7+ years of professional technical writing experience, with an emphasis on tackling complex topics in clear, concise language for varied audiences.
• Strong editorial judgment and command of style, taxonomy, hierarchy, and formatting.
• Experience integrating AI tools, including Claude, into existing workflows for increased efficiency and consistency.
• A fast learner and collaborative team player.
• Comfortable working with a wide range of SMEs across product, engineering, and client services.
• Able to prioritize and deliver across multiple projects in a fast‑paced environment.
• A client‑first mindset and the Three Cs: consistent, concise, clear.

Preferred Experience

• FinTech industry.
• Atlassian platform, including Confluence and Jira.
• Design/graphics/video tools experience, such as Figma, SnagIt, Canva, Loom, and Adobe Creative Cloud.
• UI/UX writing.
• Markdown, HTML, CSS.
• Familiarity with code structure (preferably Java and/or Python), APIs, CLIs, IDEs, and GitLab.

Salary Range

$102,000.00 - $144,000.00

This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. For this role, benefits include: health/vision/dental insurance, 401(k), PTO, parental leave, and medical leave, STD/LTD insurance benefits. Clearwater Analytics is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.