Senior Technical Trainer – Instrumentation & Field Service

Quanterix; Billerica (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401k with company match

Health, dental, and vision benefits

Unlimited vacation

Employee stock purchase plan

Tuition assistance

Onsite fitness center

Snacks and drinks provided

Job summary

Quanterix seeks an experienced Technical Trainer II to join the onsite Technical Support team in Billerica, MA. You will train Field Service engineers and distributors, deliver instructional content, and create advanced training materials while supporting internal instruments as needed.

You will work closely with engineering and service teams to ensure documentation is up to date and effective, traveling as required to sites and customer locations.

Qualifications

• Bachelor's or associate degree in engineering, biology, or science field preferred.
• 8+ years' experience with hands-on training role.
• Prior Field Service Engineer experience.

Responsibilities

• Instruct Field Service teammates and external distributors on how to service Quanterix instrumentation.
• Deliver classroom content on service manuals and technology concepts.
• Design personalized training agendas.
• Coordinate with Field Service management on co-travel scheduling.
• Interface with engineering team to collaborate with training documentation.
• Service internal instrumentation to further training acumen and expertise.

Skills

Hands-on training

Field service experience

Strong communication

Lab equipment experience

Education

Engineering/biology/science degree

Job description

Quanterix seeks an experienced Technical Trainer II to join the onsite Technical Support team in Billerica, MA. You will train Field Service engineers and distributors, deliver instructional content, and create advanced training materials while supporting internal instruments as needed.

You will work closely with engineering and service teams to ensure documentation is up to date and effective, traveling as required to sites and customer locations.