Senior Technical Trainer & Field Service Coach

Quanterix; Billerica (MA); On-site; USD 90,000 - 110,000; Full time

Job summary

Quanterix seeks an experienced Technical Trainer II to join our onsite Technical Support team in Billerica, MA. You will directly support our Service Engineers by providing training on service processes and generating high-quality training documentation.

You will also provide service to internal instruments when necessary and help expand our training curriculum with advanced topics and new content for the e-learning suite.

Qualifications

• Basic Qualifications: Bachelor's or associate degree in an engineering, biology, or science field preferred.
• 8+ years’ experience with hands-on training role.
• Prior Field Service Engineer experience.

Responsibilities

• Instruct Field Service teammates and external distributors on how to service Quanterix instrumentation.
• Deliver classroom content on service manuals and technology concepts.
• Design personalized training agendas.
• Coordinate with Field Service management on co-travel scheduling.
• Engage with service team members on advanced training topics and develop advanced training content.
• Contribute training material to our e-learning suite.
• Interface with engineering team to collaborate with training documentation.
• Service internal instrumentation to further training acumen and expertise.
• Other duties as necessary.

Skills

Troubleshooting

Independent and self-disciplined

Excellent oral and written comms

Collaborative with strong inter-person

Hands-on lab equipment experience

Education

Bachelor’s or associate degree in engineering, biology, or science

Job description

Quanterix seeks an experienced Technical Trainer II to join our onsite Technical Support team in Billerica, MA. You will directly support our Service Engineers by providing training on service processes and generating high-quality training documentation.

You will also provide service to internal instruments when necessary and help expand our training curriculum with advanced topics and new content for the e-learning suite.