Technical Trainer II

Quanterix; Billerica (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401k with company match

Health, dental, and vision benefits

Unlimited vacation

Employee stock purchase plan

Tuition assistance

Onsite fitness center

Snacks and drinks provided

Job summary

Quanterix seeks an experienced Technical Trainer II to join the onsite Technical Support team in Billerica, MA. You will train Field Service engineers and distributors, deliver instructional content, and create advanced training materials while supporting internal instruments as needed.

You will work closely with engineering and service teams to ensure documentation is up to date and effective, traveling as required to sites and customer locations.

Qualifications

• Bachelor's or associate degree in engineering, biology, or science field preferred.
• 8+ years' experience with hands-on training role.
• Prior Field Service Engineer experience.

Responsibilities

• Instruct Field Service teammates and external distributors on how to service Quanterix instrumentation.
• Deliver classroom content on service manuals and technology concepts.
• Design personalized training agendas.
• Coordinate with Field Service management on co-travel scheduling.
• Interface with engineering team to collaborate with training documentation.
• Service internal instrumentation to further training acumen and expertise.

Skills

Hands-on training

Field service experience

Strong communication

Lab equipment experience

Education

Engineering/biology/science degree

Job description

Technical Trainer II

Onsite - Billerica, MA USA

Quanterix is a global leader in ultra-sensitive biomarker detection, enabling breakthroughs in disease research, diagnostics, and drug development. Its proprietary Simoa technology delivers industry-leading sensitivity, allowing researchers to detect and quantify biomarkers in blood and other fluids at concentrations far below traditional limits. With more than 3,400 peer-reviewed publications, Quanterix has been a trusted partner to the scientific community for nearly two decades. In 2025, Quanterix acquired Akoya Biosciences, The Spatial Biology Company, adding multiplexed tissue imaging with single-cell resolution to its portfolio. Together, the combined company offers a uniquely integrated platform that connects biology across blood and tissue-advancing precision medicine from discovery to diagnostics.

ROLE SUMMARY:

We are looking for an experienced and motivated candidate to join our Technical Support team. This individual will directly support our Service Engineers by providing training on service processes and generating high-quality training documentation. This individual will also provide service to internal instruments when necessary.

WHAT YOU'LL DO:

• Instruct Field Service teammates and external distributors on how to service Quanterix instrumentation
• Deliver classroom content on service manuals and technology concepts
• Design personalized training agendas
• Coordinate with Field Service management on co-travel scheduling
• Engage with service team members on advanced training topics and develop advanced training content
• Contribute training material to our e-learning suite
• Interface with engineering team to collaborate with training documentation
• Service internal instrumentation to further training acumen and expertise
• Other duties as necessary

BASIC QUALIFICATIONS:

• Bachelor's or associate degree in an engineering, biology, or science field preferred
• 8+ years' experience with hands-on training role
• Prior Field Service Engineer experience

PREFERRED QUALIFICATIONS:

• Troubleshooting acumen, analytical with data analysis experience
• Independent and self-disciplined
• Excellent oral and written communication skills
• Collaborative with strong inter-personal skills
• Hands-on experience with laboratory equipment or assays

EXPECTATIONS, COMPETENCIES, SKILLS & ABILITIES:

• On site 5 days a week
• Travel less than 10%
• Must be able to lift 25 pounds

WHY YOU'LL LIKE WORKING WITH US:

Our Technology: From discovery to diagnostics, Quanterix's ultrasensitive biomarker detection is fueling breakthroughs only made possible through its unparalleled sensitivity and flexibility. Simoa technology has delivered the gold standard for earlier biomarker detection in blood, serum or plasma, with the ability to quantify proteins that are far lower than the Level of Quantification (LoQ). Our industry-leading precision instruments, digital immunoassay technology and CLIA-certified Accelerator laboratory have supported research that advances disease understanding and management in neurology, oncology, immunology, cardiology, and infectious disease.

Akoya Biosciences, a Quanterix company, is The Spatial Biology Company-bringing tissue context to life through high-resolution, single-cell imaging. Akoya's spatial phenotyping platforms help researchers visualize and measure how cells organize and interact within tissue to influence disease progression and therapeutic response. From discovery through clinical research, Akoya offers a full continuum of solutions, including PhenoCycler, PhenoImager Fusion and HT, and PhenoCode Panels. As part of Quanterix, Akoya complements a leading portfolio of ultra-sensitive biomarker detection technologies, together enabling a more complete view of biology and disease across both tissue and blood.

Our Commitment to Employees: At Quanterix, our values are based on: Team, Innovation, Customer and Owner.

Team: Challenge assumptions, not the person. Respect diversity of thought and hold ourselves to lofty standards

Innovation: Stay curious, experiment, create and change

Customer: Prioritize and celebrate these pioneers by doing our best to deliver on commitments

Owner: Act with high integrity and in the best interest of Quanterix. Take measured risks and learn from their success and failures.

• We reward and recognize our employees by offering competitive compensation and a 401k plan with employer match, as well as competitive health, dental, and vision benefits for employees and their dependents.
• We also offer an unlimited vacation policy to all exempt employees, and a generous PTO policy for non-exempt employees.
• All employees are eligible for equity, employee stock purchase plan, a performance bonus, and 1:1 financial counseling/planning.
• Tuition Assistance.
• We have a free, state-of-the-art onsite fitness center for all employees.
• To keep you fueled up, we provide onsite employees free snacks and drinks every day!

DIVERSE & INCLUSIVE WORKPLACE:

Quanterix is committed to a Diverse and Inclusive workplace. We strive to recruit candidates who will bring inclusive mindsets and contribute to our values.

Quanterix is an Equal Opportunity Employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Quanterix will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.